Referral Candy & Affiliate , 2,132 則評價

I was a little confused about how to get things up and running with my website but thanks to Mardie she walked me through it!

Do not waste your time or money with this business. I've run multiple million $ Shopify stores over the last 10 years and I must say I have never come across customer service this bad, ever! It doesn't exist! I've sent multiple messages both direct on their control panel, via website and email. I've even responded to their standard email marketing messages asking for someone to contact me and I've received NOTHING. Not 1 email. Not 1 call. Nothing! Zero! I see other reviews here saying they received 'responsive and quick customer service' but I don't know how this is possible. If this is the case why did they not respond to me? After 30 days of waiting I'm now chucking the towel in. Let me assure you, that when it comes to choosing app developers to work on your Shopify store it is imperative that they offer good quality customer service. Especially with an area linked to referrals as it can involve a fair bit of connectivity across all marketing channels including discount codes/offers etc and if this isn't right from the beginning you are going to have a whole lot of unhappy customers which is NOT what you want from a referral app. If I was you, I'd look elsewhere and grab one of the other many referral apps that provide you with the support and ongoing cutsomer care you need and deserve.
UPDATE:
We have so far had 3 amendments to ReferralCandy's response to my review! The first saying they didn't receive any messages, then that they did and responded but the response must be in my spam and now that they don't know why the responses they didn't send didn't reach me. Well we know it's because you didn't respond. And when today you read my review, for the first time since signing up with your app I got an email from your support straight into my inbox! Strange that! I mean why do messages from you work now but didn't before? Like I said, you just couldn't be bothered to respond or help after I reached out to you for support.
Perhaps if you had made the same effort to make 'several attempts to reach me' when I first contacted you we wouldn't be in this situation and discussing your atrocious customer service on a review platform of your services. This is ridiculous. And your stance on your response where you try and remove yourself from any blame whatsoever is disgraceful. All Shopify owners should take notice. Your messages to me today (after I left a review) were the first I have ever had from you in 30 days since I originally reached out and I find that (and your false lying claims) incompatible with a working relationship. Avoid.

Excellent, I was after an additional function and worked with one of the customer service reps (Ben) to make the app work for us the way we needed it to - thanks so much!

We used this app in order to start a referral program. Setup was user friendly and support was really quick to answer our concerns. Thanks

Just started using the app, and so far very excited about it, but I can't speak too much to its use yet since we just started using it.

I had a small issue the first day when setting it up, but Derek from the Referral Candy team was very helpful and attentive. Thanks, Derek!

Another issue came up and I had a question about integration with the app and Tom was super helpful & quick to respond. Thank you, Tom!

Customer service (Karen Manuel) was incredible helpful, kind and fast with my issues. She deserves 5 stars.

The app has some quirks and user interface issues that caused me to reach out to support, but Katherine was able to help me diagnose and resolve the problems.

Unbelievable customer service! So happy to get started with this app, to launch my business. I think its going to be an amazing success... Exactly what I was looking for.

Great support from Karen! Loving the app so far!

Great customer service with Tom, very repsonsive and patient with my many numerous questions. Way to go!