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Katherine is a specialist in customer assistance. 100% recommended
Please know that you made me happy with this review. Thanks again and reach out anytime you need our assistance.
- Katherine
Seamless functionality, very minimal work required on our ends after the funnels are all set up. Great customer support with quick response times and helpful insights. Would recommend this to anyone looking to turn their fans into advocates.
This is awesome! Thank you very much for writing us an incredible feedback. Appreciate it!
- Jon
They have such a great support team! Irene was quick to solve my problem, in a very friendly but a professional manner! I would happily deal with her again :)
I also look forward to hearing from you soon and help you with anything about your referral program! Thank you again for this review.
- Irene
Lorraine was very helpful in fixing an issue I have with the app. Great app, great service from the team!
You were also great and patient. Thank you so much for your time and for writing a review.
- Lorraine
Katherine was extremely helpful and was able to process my request in no time. Thank you for your great service!
It was a great pleasure assisting you with your concerns, and thanks as well for this review. I really appreciate it. :)
- Katherine
Excellent app. And Riz provides first-class support. If you are lucky enough to get any true influencers on your site, this program can really explode your sales! Once set up, it's essentially on auto-pilot. Easy to maintain. That's a huge plus, as many apps require maintenance and supervision.
I also had a great time assisting you! Thank you so much again for writing this review. - Katherine
Overall the product is easy to use but very poor in execution. You have to create what seems like a million discount codes which clutter your shopify discounts area. You have a seperate tool to upload your look and feel which is archaic and not very intuitive. No gamification and little customisation on what is offered. Overall the product is very poor especially given the other products on the market.
We appreciate the feedback. Seriously.
I noticed you guys signed up again right after the first account was cancelled. We are very eager to make your ReferralCandy experience better the second time around.
In the meantime, let me go over some of the concerns raised in the review and see if that can help get things sorted:
"easy to use but poor in execution"
We work hard to simplify the process for most merchants regardless of size, but we understand how execution wise that it sometimes may not be the most optimized experience for the more larger sized merchants.
"millions of discount codes"
We have had this raised in the past, and we're looking at long term fixes with our product team. In the meantime, we do append prefixes to all our discount codes to allow you to easily filter out/in any ReferralCandy generated codes.
"Separate tool to update look and feel, feels archaic"
I'm with you on this. We have heard this before from other clients and we have been diligently getting our product folks to pay attention to this feedback
"No gamification"
We currently don’t offer a loyalty-type of program as we’re focused on referrals and have been for the past 10 years. Referrals differ from a loyalty program as referrals focus on getting your store new customers - less hoop jumping for your customers, just straight up rewards to successful referrals
I look forward to hearing back from you. My team and I will be ready to assist.
- Jaime R
JC was and still is very helpful in helping us setting up everything. Looking forward to see how it all works.
I had a great time talking to you and helping you out with your concerns! Happy holidays! :)
- JC
Great app and great support Katherine is a rock star :)
Thank you so much! You've been awesome as well. :)
- Katherine
Great support from JC. Knowledgable and quick help. Cheers!
I really appreciate this. Thank you so much and feel free to reach out anytime you need help. :)
- JC