Awesome app, HORRIBLE customer service It's rare I leave a bad review, but the customer support rep I worked with was nothing short of an absolute asshole. Not helpful... quick to point the finger... and didn't even try to help resolve the issue I was having. I'll be taking my business elsewhere
The app is functioning and support was good BUT despite fairly high sales of $10k per week, we're not getting purchases from referrals. Not digging that it only lets you have one referral program running and not multiple programs / offers... you're stuck with whatever you initially promise.
Unable to toggle on/off! The app does what it says, however, if you wish to de-activate, there is no toggle on/off button. If you wish to cancel your free trial, there is no cancel membership in accounts/billing. There is a big Delete all information button, but it doesn't say if that cancels the membership. Please just add a few simple buttons to allow transparency for users to turn off program or de-activate account.
Not happy. We started using the app about a month ago. It started out working ok during the trial but recently once we started paying we've been experiencing some major problems. Referred purchased not being identified and then some purchases mismatched to the wrong referrers. Customer service, although replying has been slow. Its been over 3 weeks with the glitches and it has not been resolved.
I had high hopes for Referral Candy but the service was ineffective and and the customer service was disappointing.
This app has great bones, but it leaves a lot to be desired.
It is certainly a comprehensive app, with lots of control, lots of options and the setup and walkthrough process is spot on. Really great on that front.
After getting the emails setup, getting the app installed and running, I went to examine the "pages" that my customer sees when they are engaging with the referral program. These pages are flat out ugly and it is embarrassing to send my customers to these pages. They honestly feel like an afterthought, like someone just slapped them together and went on their way. I take great care to make the entire experience of my ecommerce site look nice and function nice. To add this on completely destroys that. I stopped using the app for this very reason. I simply cannot send customers to pages that look as awful as these do. They do offer you the ability to fully code and customize the layout of these pages, but for a non-techinical site owner, this is a monumental task that would involve hiring a knowledgable developer to do. Just like Shopify offers nice looking default free themes for their stores, ReferralCandy needs to do the same for these pages. I may return to this app if they fix the layout of these pages, but for now I will be using something different.
NB: This review is from 2016, about a previous version of ReferralCandy.
Thanks for your feedback! Our merchants have emphasized the importance of brand experience, and we've updated our Template Editor to allow full customization of pages and emails. We even featured some of the most beautiful designs on our blog.
We take brand experience seriously as well so I understand your frustration. I realize it's been a while, but if you happen to be looking for a referral program again, give us another try! We'll be happy to hop on a call and show you the upgrades to ReferralCandy's customization capabilities. - Bryan B.
Wasn't very successful for me, the most frustrating part was being hounded with emails from them, had to ask them to stop!
$149 a month if you want to use your own HTML templates for the emails that the app sends to customers. The standard 'free' templates are very basic with very few options. Discount code limitations mean that you can either have full automation or adequate fraud prevention, but not both. Very high fees for what is basically an automated email dispatch system.
NB: This review is from 2015, about a previous version of ReferralCandy.
Thank you for your feedback. We took your feedback into account when we updated our app:
- All plans now include access to full customization of templates. There is no need to pay more for using your own templates.
- We have also upgraded our app to be able to generate unique coupon codes. So you can have the best of both worlds: both full automation and good fraud prevention.
We hope this addresses your concerns, thanks for trying us out. - Jaime R.