Refersion: Affiliate Marketing , 1.007 anmeldelser
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Disappointing Experience - No Onboarding, No Help
I rarely write reviews, but my experience with Refersion Affiliate Marketing has been so disappointing that I feel compelled to share it with others. It is essential for potential users to understand what they're signing up for before they invest time and resources into this platform.
From the start, the onboarding process was nonexistent. I was eager to dive into Refersion and set up my affiliate marketing program, but it seemed like the company simply didn't care. There were no welcome emails, guides, or tutorials to help me get started. I was left to navigate the platform on my own, which was incredibly frustrating and time-consuming.
When I reached out to their customer support for assistance, I was met with radio silence. The lack of response was astounding, considering how important customer service should be for a company in this industry. I tried reaching out multiple times through different channels, but the result was always the same: no help.
The absence of any form of guidance or support made it nearly impossible to effectively set up and manage my affiliate marketing program. I spent countless hours researching and trying to figure things out on my own, but it was clear that Refersion was not designed to be user-friendly.
Overall, my experience with Refersion Affiliate Marketing has been incredibly disheartening. Their lack of onboarding and customer support has left me feeling unsupported, and I can't recommend this platform to anyone looking for a seamless, efficient affiliate marketing solution. Save yourself the time, frustration, and resources by looking elsewhere.
Thank you so much for taking the time to write this review, and we are sorry that you had this experience! As you can tell by the other Shopify reviews, this is not common among our customers.
We have tried to connect with you several times to get more information as we’re having a difficult time finding any correspondence from you or your team asking for help - we have verification that you accepted our collaborator request, and the confirmation that our team had successfully integrated your store. Could you please forward your help requests or take screen captures? We take all of our customer experiences very seriously and would like to investigate this thoroughly.
Refersion provides low-cost, self-service plans to accommodate budding affiliate programs. These plans provide extensive training and support materials, weekly live Q&A sessions and email support. We also have a regular email cadence that is sent to all clients after they sign-up to make sure they have educational resources along the way.
While we don’t expect to change your mind, we appreciate your giving Refersion a try, and would very much appreciate the opportunity to discuss in more detail should you be open to that.
Jon got our account up and running in no time!
I can not even enter the software. I tried everything. Reinstalling. Creating new account. Nothing work. No customer Service. Might have to move to other APP
Thank you for your feedback and we are very sorry that you experienced trouble logging into your account. We have been unable to locate any support requests but have tried to contact you directly without luck. If you're open to giving our platform another try, we would love the opportunity to work through this issue with you.
We look forward to hearing from you!
beatiful
I have used a number of affiliate platforms and Refersion is the very best and the only one I have ever recomended. Alex has created something that was easy to set up and simple to use. He is super helpful and quick to problem-solve with me. My affiliates and I are happy with Refersion!
I'm only a few days in but so far I am extremely impressed with Refersion. The interface is clean, fast and extremely easy to set up. It makes me cringe thinking about the past year I wasted with a larger affiliate tracking service. The Post Purchase option is money, can't wait to get this off and running!
Excellent App! Easy to setup. We quickly got all of our affiliates setup and posting their links. Affiliate sales are already covering the app cost. Highly recommend to any business that wants a hassle free affiliate program.
Refersion easily integrates with shopify, provides a quick and easy way for affiliate s to register and also integrates with paypal for easy payment for commissions. It's win/win and a no-brainer if you want to expand using affiliate marketing. Highly recommended!
Andre from Refersion was amazing to work with. Thank you for helping out and making our day-to-day processes so much better! We appreciate you and love working with you!
I don't work with many affiliates but the app has done its job.