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Updated to 5 stars. Customer service very graciously amended our plan. Thank you!
Be careful. They sign you on to a one year agreement that automatically renews, and will charge you for the rest of the year if you don't want to continue using their platform. A very disappointing experience, you'd think that after years of being a customer they'd let us move on without trying to squeeze our small business for more money.
Hello and thank you for your feedback. We are sorry to hear that you feel this way. We have certainly appreciated your partnership and would not want this to be your lasting impression of our service.
While we do have a number of month-to-month plans available, you were on a plan with a contracted term. With that being said, we always want to create a positive experience for our partners and we’re glad we were able to resolve this.
We wish you the best moving forward and if there's anything further we can do, please let us know.
I really appreciate how easy this app has made it for affiliates to sign up and promote my business. Easy to install and integrate. Great customer service.
Currently building our ambassador program with this app, and it works phenomenal, very reliable and potent functionality. Strong recommend!
I want to thank Jenna for clarifying all my questions regarding the conversions, affiliate link tracking, and use of discount codes/coupons. 5 stars rating :) Thanks
Adrian Buga
Had to reinstall the app. There were some connectivity issues. But Nick once resolved, Nick got everything set up quickly!
Great experience with Refersion over the few years we have used it. Customer service is always quick to respond as well. Shout out to John for being super helpful and responsive!
This app works well for our affiliate program. Having the dual domains is essential to ensure our global and local affiliates provide a good customer experience. Thanks Emma!
I recently faced login issues and contacted Refersion for help. John responded promptly and in a friendly and informative matter. He helped to resolve my issue and we're now fully logged in and set up to start making the most of Refersion. Thanks John!
So far this is the easiest thing I have ever set up - ever. Affiliates are joining easily and the analytical tools seem top notch.
Update - October 2017
We've been using Refersion for a year and it's working perfectly. And the one time when we had a question we reached out and our problem was solved within 2 hours. Great customer service!
App is intuitive and support is great. Mr. Andrew Yoon was very helpful with all my questions and got my shopify squared away.