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I recently faced login issues and contacted Refersion for help. John responded promptly and in a friendly and informative matter. He helped to resolve my issue and we're now fully logged in and set up to start making the most of Refersion. Thanks John!
Andre was incredibly helpful in problem solving and troubleshooting several questions we had with the program after switching to a headless website.
Updated to 5 stars. Customer service very graciously amended our plan. Thank you!
Be careful. They sign you on to a one year agreement that automatically renews, and will charge you for the rest of the year if you don't want to continue using their platform. A very disappointing experience, you'd think that after years of being a customer they'd let us move on without trying to squeeze our small business for more money.
Hello and thank you for your feedback. We are sorry to hear that you feel this way. We have certainly appreciated your partnership and would not want this to be your lasting impression of our service.
While we do have a number of month-to-month plans available, you were on a plan with a contracted term. With that being said, we always want to create a positive experience for our partners and we’re glad we were able to resolve this.
We wish you the best moving forward and if there's anything further we can do, please let us know.
So far this is the easiest thing I have ever set up - ever. Affiliates are joining easily and the analytical tools seem top notch.
Update - October 2017
We've been using Refersion for a year and it's working perfectly. And the one time when we had a question we reached out and our problem was solved within 2 hours. Great customer service!
App is intuitive and support is great. Mr. Andrew Yoon was very helpful with all my questions and got my shopify squared away.
Great app, and terrific customer service from the team behind it. Layth was such a fantastic help to us recently, and worked with us to make some rather large changes to our existing commission structures. He made an otherwise very painful process quick and easy - can't ask for more than that. Thanks so much!
The paid version of this app offers tracking via localStorage object with a fallback to cookies. We feel this will provide the most accurate tracking for our affiliates. The install was simple and the support is great. They offer enterprise plans for larger scale programs. Recommended for companies with growing affiliate networks.
The Refersion app has been a great addition to our Shopify suite of tools. We are using it to manage ambassadors and sponsored athletes. It is a great tool for assisting us as we help our ambassadors get paid as they share our site through social media links.
Affiliate tracking is essential to our business model. We couldn't do it without Refersion! If ever we have troubles, their CS team has been super helpful. Like, over-the-top helpful. Emma and Erik have saved my behind on multiple occasions. Thanks Refersion!
They have been fantastic. Alex and Brittany are very helpful and ready to assist. I look forward to having a long-standing business relationship with Refersion.