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John at Refersion is amazing. He answered my question thoroughly, provided supportive FAQ, and shared additional information that answered what would have been my follow up question. He was quick to respond as well. Thank you for your incredible help!
Everyone I interacted with was wonderful, but Kath and Janice were particularly outstanding! Despite the challenge of managing time differences, I consistently received prompt replies within 12 hours. Their responses were not only quick but also friendly and incredibly helpful. I had numerous conversations with Janice, who was always exceptionally supportive. Similarly, Kath was very approachable and went above and beyond to assist me. Their excellent service truly made a difference!
Just got off a 1 hour call with Erik who guided me through the entire platform and universe that Refersion is. The support and agency at Refersion is superb. Very satisfied so far!
John helped me in resolving the issue. Great job!
Support is super helpful! John was so easy to talk to and work with!
Great customer service. John went above and beyond to help us get set up and going!
Janice has made this process so easy and she is so helpful and so responsive. She has really helped in set up, guidance, and future success! Thank you! Todd
John from Refersion is exceptional. He made the onboarding process feel effortless and set us on a path to success. I feel like we're about to launch a groundbreaking e-commerce affiliate powerhouse. It couldn't have been better!
Janice was very helpful in helping us setting Refersion up for our store!
No Access to Affiliate Marketplace: Refersion does not provide access to an affiliate marketplace. This means that merchants are unable to browse and select potential affiliates directly through the app.
Limited Affiliate Profile Visibility: A significant limitation is the inability to view detailed affiliate profiles within the marketplace. When launching an affiliate program, the marketplace primarily attracts coupon sites, and merchants cannot see critical information like social media profiles to assess suitability.
Marketplace Saturation with Coupon Sites: The marketplace tends to be dominated by coupon sites, which may not align with every brand's marketing strategy, making it challenging to find high-quality affiliates.
Thank you for your feedback - we are constantly evolving our offering and have shared these suggestions with our product team. Enhancements such as in-app discovery, robust profiles and more are on the horizon!
If you’re interested in re-exploring our platform in the future, we’ll be happy to keep you updated on new releases. We appreciate you giving Refersion a try and feel free to connect with us in the future via helpme@refersion.com.