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Very good application, simple and useful. Thanks to Andre who accompanied me for the start. Refersion team is reactive, it answers our questions quickly.
I use Refersion to help grow our e-commerce shop that supports autism, while simultaneously giving autism families a way to make some extra money by referring others to us. It's a huge win on multiple fronts! Emma was great to work with and made the setup process a seamless process!
We are new to Refersion and if it wasn't for Erik we may not have finished the integration!
They have great customer service and reviews including from people I know offline. We look forward to growing with Refersion
Disappointing Experience - No Onboarding, No Help
I rarely write reviews, but my experience with Refersion Affiliate Marketing has been so disappointing that I feel compelled to share it with others. It is essential for potential users to understand what they're signing up for before they invest time and resources into this platform.
From the start, the onboarding process was nonexistent. I was eager to dive into Refersion and set up my affiliate marketing program, but it seemed like the company simply didn't care. There were no welcome emails, guides, or tutorials to help me get started. I was left to navigate the platform on my own, which was incredibly frustrating and time-consuming.
When I reached out to their customer support for assistance, I was met with radio silence. The lack of response was astounding, considering how important customer service should be for a company in this industry. I tried reaching out multiple times through different channels, but the result was always the same: no help.
The absence of any form of guidance or support made it nearly impossible to effectively set up and manage my affiliate marketing program. I spent countless hours researching and trying to figure things out on my own, but it was clear that Refersion was not designed to be user-friendly.
Overall, my experience with Refersion Affiliate Marketing has been incredibly disheartening. Their lack of onboarding and customer support has left me feeling unsupported, and I can't recommend this platform to anyone looking for a seamless, efficient affiliate marketing solution. Save yourself the time, frustration, and resources by looking elsewhere.
Thank you so much for taking the time to write this review, and we are sorry that you had this experience! As you can tell by the other Shopify reviews, this is not common among our customers.
We have tried to connect with you several times to get more information as we’re having a difficult time finding any correspondence from you or your team asking for help - we have verification that you accepted our collaborator request, and the confirmation that our team had successfully integrated your store. Could you please forward your help requests or take screen captures? We take all of our customer experiences very seriously and would like to investigate this thoroughly.
Refersion provides low-cost, self-service plans to accommodate budding affiliate programs. These plans provide extensive training and support materials, weekly live Q&A sessions and email support. We also have a regular email cadence that is sent to all clients after they sign-up to make sure they have educational resources along the way.
While we don’t expect to change your mind, we appreciate your giving Refersion a try, and would very much appreciate the opportunity to discuss in more detail should you be open to that.
Super helpful customer service! I needed assistance customizing the code as I use a buy button embedded on a custom site and the team has been incredibly helpful with getting everything situated.
Emma helped me setting up the website and run the test order. She was very helpful and and I had everything up and running now thanks to her.
About the app itself, I am just starting it and will let everyone know how it works in 2 months time.
Refersion makes a complex process easy and simple. Loving this app so far. Makes getting set up in our Affiliate System sooo easy.
Daniel
Utzy Naturals
Excellent app. We have only begun to use the app and find it very intuitive and easy to navigate the set up process. Tracking affiliate visits and conversions is simple and easily viewable within the app.
Erik was super helpful to work with. He tested out the whole process for me and now we know we're set up correctly!
Thanks to Emma and Shakima who are very kind and efficient. They are available late in the evening (in France).