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Refersion is overpriced, outdated, and completely inflexible. The software delivers almost nothing for what they charge, and once you’re in, they make it as difficult and expensive as possible to leave. Even long-term customers are treated like ATMs to be milked, not partners to be supported.
The platform underperforms, the contracts are predatory, and the company hides behind rigid policies instead of doing what’s fair or reasonable. There are countless better alternatives that don’t lock you into absurd fees for minimal value.
If you’re considering Refersion, don’t. Save yourself the headache.
We’re sorry to hear about your experience. We understand that annual contracts aren’t a fit for every business, which is why we offer several month-to-month plans for merchants who prefer flexibility in commitment terms. We’re always happy to help explore those options during renewal periods.
We’ve appreciated the opportunity to support your program and wish you the very best moving forward.
- Refersion Team
The frontend design leaves much to be desired — it's outdated and not user-friendly. Important features such as detailed reports are missing. Additionally, we were overcharged. There are significantly better alternatives available.
So you get 50 conversions per month for $119 (about $2.40 per conversion). Oh, you can upgrade to a whole 200 conversions per month.
And it doesn't matter what your price point is - sell a $5 product or a $500 product.
That's unscalable. A real business has affiliates that are doing 50 conversions per day. Much less per month. You want to give unlimited affiliates but say "up to 50 conversions per month" - ok, so if I have 120 affiliates we're assuming less than one conversion per month?
Now what kind of sense does that make?
Thank you for your feedback! We offer a tiered pricing model so that we are able to accommodate merchants at all levels of their affiliate marketing program, and we’re sorry to hear that our plan offerings won’t work for your business.
We have made a few attempts to connect with your team and better understand your business but have been unable to connect. Please feel free to connect with us anytime via helpme@refersion.com.
I wouldn't recommend spending your money on this app. I've been using it for more than 8 months, and it hasn't generated enough sales to even cover its fees.
Thank you for your feedback and we are sorry to hear that your program has not launched to your satisfaction! While we firmly believe our app provides the tools to implement and run your affiliate strategy, it can sometimes take more time than expected to build a program. We certainly want you to see a return on your investment with us and we have made several attempts to connect with your team to help you strategize potential ways to grow your network or generate more conversions from the affiliates you’ve onboarded. When you are ready, please reach out to us via our support channel and we will be happy to help you.
This app is expensive, not intuitive, it is time consuming to setup and also to approve all of the conversions. It does provide a W-9 form for the Affiliates, so you will need to manually monitor that and the forms of payment are limited. If you need help from anyone... good luck. They do not help you at all outside of sending you links to figure out the problem yourself.
I will say though that Janice from Customer Service was very kind and even though she could not help me as much as she wanted to, she was the most helpful person I have ever worked with at Refersion. Janice is most likely the best employee in that company.
Thank you for your feedback and we are sorry to hear about your experience. We do offer a tiered pricing model so that we are able to accommodate merchants at all levels of their affiliate marketing program, and we regret these plans did not meet your needs.
While we do encourage the review of all conversions, we do have multiple options for auto-approval. Should that be of interest please out to our team at helpme@refersion.com to have this activated in your account.
Thank you.
PS: We love Janice too!
The app is extremely difficult to use. Very little support
Thank you for your feedback and we are sorry to hear about your experience. While we are unable to find any history of support requests from your team we are eager to better understand the details of your concerns so that we can best support you through them! We have made several attempts to connect with you - please email us at helpme@refersion.com when you are ready and we will be more than happy to assist you. We care deeply about supporting our customers and are confident our team and our robust offering of support resources can assist you through any difficulties.
I can not even enter the software. I tried everything. Reinstalling. Creating new account. Nothing work. No customer Service. Might have to move to other APP
Thank you for your feedback and we are very sorry that you experienced trouble logging into your account. We have been unable to locate any support requests but have tried to contact you directly without luck. If you're open to giving our platform another try, we would love the opportunity to work through this issue with you.
We look forward to hearing from you!
Disappointing Experience - No Onboarding, No Help
I rarely write reviews, but my experience with Refersion Affiliate Marketing has been so disappointing that I feel compelled to share it with others. It is essential for potential users to understand what they're signing up for before they invest time and resources into this platform.
From the start, the onboarding process was nonexistent. I was eager to dive into Refersion and set up my affiliate marketing program, but it seemed like the company simply didn't care. There were no welcome emails, guides, or tutorials to help me get started. I was left to navigate the platform on my own, which was incredibly frustrating and time-consuming.
When I reached out to their customer support for assistance, I was met with radio silence. The lack of response was astounding, considering how important customer service should be for a company in this industry. I tried reaching out multiple times through different channels, but the result was always the same: no help.
The absence of any form of guidance or support made it nearly impossible to effectively set up and manage my affiliate marketing program. I spent countless hours researching and trying to figure things out on my own, but it was clear that Refersion was not designed to be user-friendly.
Overall, my experience with Refersion Affiliate Marketing has been incredibly disheartening. Their lack of onboarding and customer support has left me feeling unsupported, and I can't recommend this platform to anyone looking for a seamless, efficient affiliate marketing solution. Save yourself the time, frustration, and resources by looking elsewhere.
Thank you so much for taking the time to write this review, and we are sorry that you had this experience! As you can tell by the other Shopify reviews, this is not common among our customers.
We have tried to connect with you several times to get more information as we’re having a difficult time finding any correspondence from you or your team asking for help - we have verification that you accepted our collaborator request, and the confirmation that our team had successfully integrated your store. Could you please forward your help requests or take screen captures? We take all of our customer experiences very seriously and would like to investigate this thoroughly.
Refersion provides low-cost, self-service plans to accommodate budding affiliate programs. These plans provide extensive training and support materials, weekly live Q&A sessions and email support. We also have a regular email cadence that is sent to all clients after they sign-up to make sure they have educational resources along the way.
While we don’t expect to change your mind, we appreciate your giving Refersion a try, and would very much appreciate the opportunity to discuss in more detail should you be open to that.
We installed this app over 2 weeks ago and ran into a snag on the install. We reached out to their customer support and never heard back. Why would anyone use this app if they have zero support. Very disappointed.
I got charged the second i installed this even though there is a 14 day trial. Never used it and uninstalled in first week but i was charged the first day.
Most likely hidden language when initially setting it up to steal from customers. Avoid at all cost.
