Refersion: Affiliate Marketing

We have been using Refersion for just over (3) weeks and very pleased. Sergio and everyone else provides fantastic email and phone support.

The onboarding process is fast and easy with a lot of videos and a simple step-by-step to do list.

Try it you will love it.

Warm Regards,
Randal DeHart, PMP, QPA
Fast Easy Accounting

Underwhelmed and unimpressed. Two days for test purchases to show up in the dashboard when they say it should be an hour at most. Lackluster and flip responses to support requests. On the getting started webinar (where the leader seemed distracted, confused and took such long pauses between thoughts we thought the screen had froze except for the loud background noise) -- he had no insights or help to offer participants in the Q&A. Moreover, he began answering questions and then immediately lost his train of thought every time a new one popped up in the chat field. Just really unprofessional at every step of this process.

When participants asked about similar problems they were having he said their order volume (or something to that effect) was slowing down their product. Again, very blasé and not very confidence inducing.

I'd been waiting for this product to work as I have several influencers in multiple countries and time zones wanting to be affiliates. I went to upgrade after realizing they force you to in order to be able to create a coupon code. I agreed to the upgrade price but when I go to use it, it says I still need to upgrade and round and round in circles. The support response was that it sometimes takes a while and "sorry."

If you're in a hurry to get your affiliate program up and running, you will be disappointed here. I am an affiliate for another company that also uses Refersion and it's been a headache (missing referral links in dashboard, etc) from that perspective, too.

They also need to cutback on the constant canned emails if the live support and product is so incredibly lackluster.

I'll submit another review if this actually works without so much lag time for set up.

Update: the guys at refersion were kindly able to negotiate a refund from Shopify on my behalf, which I am very happy with. I would recommend the app itself based on the functionality, but would suggest users be mindful of their subscription cost etc.

I was charged the maximum tarrif for this app despite subscribing to the entry level subscription and removing the app. Both Shopify and Refersion have both been useless and neither were willing to help as they claim they do not have a refund policy... The lack of customer service from both is disgusting and I will be considering a move to another platform. Purchase/trial at your own risk.

Emma the help person is amazing and support in general is fantastic.
My main goal was to acquire new affiliates and I believe this is where Refersion could make better use of the market place. There appears to be no way of contacting any affiliates until they have joined your program. Your program will be listed in the market place but becomes buried very quickly after launch. The data reporting is very good btw... so our only criticism is the market place

Emma helped us set up and get us running on the back end. Refersion has offered me a webinar to update my skills and a one on one session to go over any questions I may have. I love that they link right to my store and how easy it is for affiliates to join our community.

dwellNiagara.ca

The application is easier to use than I thought, Shakima came to my aid without me asking and at the right time, thank you Refersion hope to make a maximum of sales with you!

So far so good. Emma did an amazing job with integrating Refersion with my Shopify Store. Thanks so much. Kim

I do belive that it is a great app, with amazing futures. But as any app, there are some negatives.

I'm slowly gathering more and more affiliates which is great. Emma helped me a lot and extended my free trial! ')

Thank you Andre for the quick response and for helping us with the integration! So far our experience is great!