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John helped me in resolving the issue. Great job!
Great customer service. John went above and beyond to help us get set up and going!
John was super helpful with merging my two accounts !
John was an amazing person to work with!
I had some issues with Refferal link and John Rogelio was so helpful and fast!
Excellent support from John with super helpful tips on optimizing our flow and experience for both affiliates and referrals!)
The app is extremely difficult to use. Very little support
Thank you for your feedback and we are sorry to hear about your experience. While we are unable to find any history of support requests from your team we are eager to better understand the details of your concerns so that we can best support you through them! We have made several attempts to connect with you - please email us at helpme@refersion.com when you are ready and we will be more than happy to assist you. We care deeply about supporting our customers and are confident our team and our robust offering of support resources can assist you through any difficulties.
I wouldn't recommend spending your money on this app. I've been using it for more than 8 months, and it hasn't generated enough sales to even cover its fees.
Thank you for your feedback and we are sorry to hear that your program has not launched to your satisfaction! While we firmly believe our app provides the tools to implement and run your affiliate strategy, it can sometimes take more time than expected to build a program. We certainly want you to see a return on your investment with us and we have made several attempts to connect with your team to help you strategize potential ways to grow your network or generate more conversions from the affiliates you’ve onboarded. When you are ready, please reach out to us via our support channel and we will be happy to help you.
For the price, I expect a call for set up. The fact that this isn't offered unless you have the enterprise plan is insane. Not to mention 2.5% of sales? Not ideal for high ticket items
Thank you for your feedback. We offer a tiered pricing model so that we are able to accommodate merchants at all levels of their affiliate marketing program, and we’re sorry to hear that the service levels included in your plan were not aligned with your expectations.
Our Help Center includes a robust offering of onboarding resources that are available across all plan levels, including video content, strategy guides, and a live Q&A session held every Friday.
Should you decide to give this another try in the future, please reach out to us via helpme@refersion.com and we’ll be happy to discuss your account and arm you with the appropriate resources for your program’s needs.
This is the app I'd been looking for!!! I did a lot of research but Refersion stood out from the rest! Not only is the functionality exactly what we needed, but they are constantly adding new bells and whistles to make it even better! The pricing is great too, but the real kicker is the customer support! Alex and the team at Refersion have bent over backwards to help us in every way possible to get it working exactly how we needed it to. I can't recommend this app enough!!! Simon