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I’ve been using this for a few months and I’m very underwhelmed by the results. Encountered an issue with the referral code not being generated. The support said it was a bug from a few days prior which they had since fixed, but clearly their "fix" didn’t generate the code and the problem was still there. I think it’s fair to say they should have notified me of this major bug when I inquired about this exact feature just two days prior.
A big issue is that the app is not responsive or mobile-friendly at all and since all our influencers are on mobile, it doesn’t look good.
I invested quite a lot of time in the setting up & getting familiar with this complicated app, and at a rate of 89$ a month, this has been a huge waste of resources. I’m done. Will be waiting for a better app to come along.
What's the point of having an affiliate program if you can't communicate effectively with them? What Refersion doesn't tell you is that your affiliates CANNOT read the messages you send to them from their mobile device.
So we sent an announcement to 200 affiliates and then went about our business. Two days later our Customer Support inbox is flooded with messages from our affiliates saying they NEVER got the message. Why? Because 100% of them accessed their dashboard from their phone.
When I reached out to support I received this response... "As of currently Refersion hasn't yet been optimized for mobile..."
So there you have it. If i'm managing an affiliate program, I would NEVER use Refersion, until it works across all platforms. An app that doesn't work on mobile? Dumb.
Absolutely terrible support, steer clear of this company, I have been asking for support for days and nothing back, I have a lot of affiliates who are starting to ask about their conversions as well...What a nightmare
Disappointing Experience - No Onboarding, No Help
I rarely write reviews, but my experience with Refersion Affiliate Marketing has been so disappointing that I feel compelled to share it with others. It is essential for potential users to understand what they're signing up for before they invest time and resources into this platform.
From the start, the onboarding process was nonexistent. I was eager to dive into Refersion and set up my affiliate marketing program, but it seemed like the company simply didn't care. There were no welcome emails, guides, or tutorials to help me get started. I was left to navigate the platform on my own, which was incredibly frustrating and time-consuming.
When I reached out to their customer support for assistance, I was met with radio silence. The lack of response was astounding, considering how important customer service should be for a company in this industry. I tried reaching out multiple times through different channels, but the result was always the same: no help.
The absence of any form of guidance or support made it nearly impossible to effectively set up and manage my affiliate marketing program. I spent countless hours researching and trying to figure things out on my own, but it was clear that Refersion was not designed to be user-friendly.
Overall, my experience with Refersion Affiliate Marketing has been incredibly disheartening. Their lack of onboarding and customer support has left me feeling unsupported, and I can't recommend this platform to anyone looking for a seamless, efficient affiliate marketing solution. Save yourself the time, frustration, and resources by looking elsewhere.
Thank you so much for taking the time to write this review, and we are sorry that you had this experience! As you can tell by the other Shopify reviews, this is not common among our customers.
We have tried to connect with you several times to get more information as we’re having a difficult time finding any correspondence from you or your team asking for help - we have verification that you accepted our collaborator request, and the confirmation that our team had successfully integrated your store. Could you please forward your help requests or take screen captures? We take all of our customer experiences very seriously and would like to investigate this thoroughly.
Refersion provides low-cost, self-service plans to accommodate budding affiliate programs. These plans provide extensive training and support materials, weekly live Q&A sessions and email support. We also have a regular email cadence that is sent to all clients after they sign-up to make sure they have educational resources along the way.
While we don’t expect to change your mind, we appreciate your giving Refersion a try, and would very much appreciate the opportunity to discuss in more detail should you be open to that.
Their API endpoints have Cloudflare enabled to block "automated requests" - after contacting support, they said we should change our user agent. What kind of unprofessional API is this?
I got charged the second i installed this even though there is a 14 day trial. Never used it and uninstalled in first week but i was charged the first day.
Most likely hidden language when initially setting it up to steal from customers. Avoid at all cost.
Signed up but cannot move forward since there is just no response from this company - apparently I need to grant access to their login request. Have given up trying to contact them.
Be careful what permissions you give them. Refersion logged into my account and created a 100% discount code for my product without my consent.
To use Refersion, they give themselves permissions within your Shopify store that allows people to do this. I am not personally comfortable with giving strangers this level of access -- especially when they feel comfortable creating discount codes without my permission.
I'm having problem after problem since yesterday, first with the tracking, then the order amount wasn't correct, I tried figuring it out with both Emma and Erik but they just couldn't find why there was this problem and then stopped answering... I also want to say to the EU based shopify owners that the paypal payouts have been stopped by paypal for non US markets (I talked with paypal this morning on the phone and they told me) so I wrote again to Refersion to get some help with using Stripe instead and then again no reply and it's been the whole day...
I can not even enter the software. I tried everything. Reinstalling. Creating new account. Nothing work. No customer Service. Might have to move to other APP
Thank you for your feedback and we are very sorry that you experienced trouble logging into your account. We have been unable to locate any support requests but have tried to contact you directly without luck. If you're open to giving our platform another try, we would love the opportunity to work through this issue with you.
We look forward to hearing from you!
John Rogelio was awesome and very fast with customer support.
John was a great help! We have very much enjoyed the Refersion system and look forward to revenue growth with affiliate marketing.
Have not fully used this app yet but up to now the customer service was tremendous, I had a few hiccups setting the account up from my end and reached out to customer service and a guy named John helped me get everything set up quickly and was really kind during the whole process.
Eugene was very helpful. Love how fast they resolved my issue. Submitted my issue at night and they solved it the morning after.
Diana was more than helpful and a joy to work with. Thank you so much to your team for making this a seamless and easy process.
We have been using Refersion for our affiliate marketing program since 2018 and have always been very impressed with their customer service. We get regular updates to the app which enhance our affiliate experience. Great app and company.
Refersion has been super helpful for us to be able to work on our Affiliate Marketing program, and Kiera B. is a rockstar! Thanks for everything!
What a great, cost-effective way to start with Affiliate Marketing. This app allowed us to approach our customer base with confidence and show them how to make commissions with selling our products. Smart syncing with Shopify shows you which orders the commissions are associated with, making it easy to go through the approval and payout process. Love the automation processes.
So far, so good! Andrew was helpful in getting us set up. Now I just gotta get out there and share it with our customers! :)
I love this platform! It works extremely well for what it's supposed to do. Customer service (Andrew, our rep) is always very helpful and timely with his responses! - Nicolas Fisher
Andrew fixed my domain so that I could test in a very reasonable amount of time. I am very happy with the support.
Eric and Andre from support helped us to solve an issue we had with the installation. Thanks to that, everything works fine now.
okay, now this was probably the fastest affiliate app setup I've ever seen. Thank you for making this app so easy! Highly recommended!
Andre and his colleague Sean have been extremely helpful in responding to our queries and helping us with the installation. Thank you so much.
relatively easy to set up had a few legacy issues to sort out but Andre sorted it out for us and fixed the issues
I love this app! Easy to understand and makes setting up my website super simple. Andrew who helped me with testing my website was great! He was really fast at getting back to me and made sure everything was running smoothly. Really appreciate his time and making this entire experience great and stress free for me! Thank you!
Andrew was of a great support, quick and proactive. I recommend this app for brands looking to boost their online presence.
Andre from Refersion was fantastic, really quick to assist with setup. It seems to be a great start for using affiliates. Looking forward to seeing what happens! The Smart Cave
I've had a great experience so far. Customer service is on point. Oliver answered all my questions quickly and thoroughly. Honestly this makes me feel secure and comfortable when signing up with new integrations for my store. Looking forward to learning more about this app!
I'm going to be using this app to have affiliates that promote my products to increase sales, Lisy was a great help in setting up refersion to work with my website.
This app is AWESOME! Super simple to set up/use AND the support team is incredible...you da best Andrew! :)
Andre from refersion did a test run on my store and then emailed right after explaining to me what he did and that success he had. He let me know that he was there if i had any questions! He was a great communicator and help !
Very good application, simple and useful. Thanks to Andre who accompanied me for the start. Refersion team is reactive, it answers our questions quickly.
Overall, not a good experience at all. Poor Service & App Not working. Literally I sent 4-5 emails over 48 hours with no response. Do not recommend. I have now given this app two chances over the last several years.
Thanks to Oliver, thanks for helping us get up and running in such a short time! Looking forward to the journey with Refersion!!
Andrew, thanks! give this man a beer- and quick! The support is on point. Quick response and smart people on the other side of the line.
Andre was a great help! Very impressed with the features and easy integration of Refersion. Thanks!!
Refersion has worked seamlessly as our affiliate referral program. It has thorough demo to be able to set up yourself and the support from their team has been amazing. Andre has been communicative in making sure to answer all of our questions and have our account up and running. Our account was also properly extended once we got set up while we learned the app thanks to Andre! We are excited to have Refersion now.
App is intuitive and support is great. Mr. Andrew Yoon was very helpful with all my questions and got my shopify squared away.
The team at Refersion, especially Olivier, were very helpful with getting us integrated and setup correctly!
Got a lot of help from Refersion on install and integration with Shopify and PayPal particularly from Andrew who was really responsive to the configuration issues we had. The plug-in seems pretty easy to use so far. Hopefully the affiliate marketing works and I can see how efficient the calculations and payouts are.
Awesome app and even better support. Andrew followed up on an email he sent with instructions on how to set something up in the app. Thanks Andrew! He didn't have to follow up, but he went above and beyond and did.
I used this app and had tons of questions and concerns and Olivier from reversion helped me through it all!!! I love these guys and definitely staying ! Thanks again man!!!
Andrew was really helpful and helped me get everything set up seamlessly, he deserves a beer. Make sure it’s a pint :)
I am really liking this app. After some awesome assistance from Olivier, I was able to confirm everything is working as expected. I am super excited to use this app to expand my user involvement.
I do not recommend this app. There is no delete/edit button for you if you’ve typed an error into a conversion/commission amount. If you make a mistake, You have to email Support for them to delete it for you. ♀️ Then to top it off, they don’t respond right away, you have to wait at least a week for the issue to be fixed. I don’t understand why they don’t just add an “edit” or “delete” button.
Instead of having the affiliates wait for their payment while they take their sweet time to get to it.
I NEVER ever complain or leave bad reviews! This is my first time writing one like this.. This means it has taken A LOT for me to get to this point. I will be finding a new app if they can’t get it together especially since this app isn’t cheap... I’m paying for their “best” package.
Anderson was very great with the set up. I have had these app for few days and I see increase already in sales while affiliates are also happy making money for themselves.
Nick from Refersion has been very helpful to me and addressed all my concerns. I am very thankful to him and the rest of the team for all the prompt replies and always being there to answer my questions. Its been a very smooth journey easing into the app. The service is wonderful and I highly recommend everyone to try it out!!
Program seems to work well. It was simple to create an acount, Nick was really helpful getting everything setup.
Shout out to Nick! Nick was ultra friendly and helped me with the initial set up and ensured everything worked correctly. Despite my tardy responses he continued to check up on me :)
Keep up the good work Nick!
Setup was simple and intuitive! Nick jumped in and checked configuration and ran test order. Thx Nick!
Outstanding!
My initial experience with Nick Castelleno has been great. So far so good, lets see what up next. Keep up the good work Nick! I haven't had any orders yet. Hopefully soon.
Many thanks to Oliver, the support manager!
A good system, but in my opinion there is not enough functionality to manage the conversion. For example, if a partial refund occurs. In this case, I had to seek help, and the system itself does not automatically take this into account.
Nick was really helpful!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Thanks Nick for helping us to set up our affiliate link and test it out! Looking forward to sending the link out.
Nick has been a big hands-on help in getting our store set up! Since we're such a small team, I really appreciate his assistance and quick replies.
Thank you Olivier,Erik and Nick 's support, Thank you Olivier help me to set up in my shopify store, very good service!
Solid affiliate management app. The marketplace is a great bonus and the support team is very responsive. Nick was able help get my account fully up and running quickly!
We use this app at https://thedrug.store/ and it has so far proved useful- however, the marketplace is a bit rubbish if you are a new site or brand. Don't expect influencers or affiliates to come to you.
Andre is a legend though and has helped us solve our issues with integration!
But if you are willing to engage with the affiliates yourself and get them signed up to Refersion, it's incredibly easy to manage, the customer service is great and cost effective.
Oliver is walking me through step by step on the use of Refersion. So far I like the program need to dig into the use of Affiliate Marketing to grow the business thanks Oliver - James