Reviews (687)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for its effective affiliate management, especially in niche markets. It features easy setup, seamless Shopify integration, and efficient tracking of affiliate performance. The platform supports post-purchase affiliate sign-ups and direct payments, enhancing scalability for growing businesses. Customer support is frequently praised for its responsiveness and helpfulness, significantly improving the user experience.
Refine
-
By rating
Great app and customer service. Emma at refersion jumped in and made sure it was installed correctly and did a test order. Sure made it easy!
Excellent app, amazing support!! Thanks Shakima :)
Just starting to use this. Rating is 2 stars because there is no way to control notifications.
I currently have 13k followers on Instagram (@mr.asadshah) and as soon as I advertised this to my followers I have 400 affiliates within a few hours and 500 in the following day
My inbox is basically destroyed even though I ticked "Disable notifications new affiliates" in my notification settings.
Also, I realise now that, it takes their software time to accept affiliates. There is no option for me to select all of the affiliates and bulk accept all. I have to do 50 at a time. Writing this review and Refersion has only processed 10 out of 50
It is going to take me ages to accept 000's :(
I'll change review if my experience gets better
Great app with a great support team. Thanks to Emma I was able to get a few redirection problems fixed! :)
Sergio is by far one of the most helpful customer service I've spoken with! Every time when I had questions, especially at the time when I had problem installing the PayPal, Sergio was always so patience answering my questions and walked me through step by step on how to fix my issues.
If you are in a business that does well for affiliate marketing than great. This app brought in no sales over 7 months. Also, they need to make it easier to cancel. I tried to cancel and went into their dashboard and there was no option. I had to reach out to them and Shopify to figure out if I deleted the app would it stop charging me. They need to make this clear to customers.
Refersion makes your affiliate program so easy to set up! Erik is great and super responsive. Thanks, Erik!
We left & came back - mostly because of Emma!
After looking around & settling on another platform, some months later we did our research & came back. The dashboard for our reps may not be as pretty but functionality wise Refersion kicks butt.
Plus, Emma honestly has been all hands on deck helping us to get set up, testing the functionality & turning on features as we need them.
Thanks guys! :D
The team at refersion are AMAZING. I worked with Emma on ensuring that my affiliate orders were being tracked correctly and she was absolutely wonderful. I love this app so much. Will be using on ALL of my stores.
Emma and the whole refersion crew are amazing.
Emma was a great help setting this up across three sites
Refersion is a great app I've been using the for a couple of days and I already have my first affiliate partner. There marketplace works well. There customer service is great they respond in less than 24 hours. Erik has been very helpful!
Thanks
simple, straightforward, efficient => Great software gets a 4*
Great support makes it a 5*!
Thanks Emma.
Very easy to use and to set up. The only thing that can be hard is to fix your API settings in your PayPal account, however, Refersion offers an extremely simple step-by-step manual to do this in no time. Erik helped me fix set up the link in my Shopify store, so the customer support is awesome. Absolutely recommend this!
So far the app offers everything I need for affiliate marketing. It's user friendly and gets the work done FOR you! Thank you Sergio at Refersion for being incredibly helpful on helping me set it up with ease.
-Kara
Great App and most of all great customer support, Thanks Erick! Talk to you soon
As part of my new wedding business www.blushweddingdesign.com I am offering referral program to help with the sales. I thought I managed to set everything up on my own but the test version wasn’t going through. I contacted the support team and Emma got on the case straight the way and managed to resolve the issue and advised me on the next steps. Her approach and help was amazing! Thanks to her I can now start using the app.
Erik was great! Helped me out to get everything set up. Brilliant app.
Easy app to set up. Quick support from the team if you have a question.
thank you Emma for your help
Refersion is exactly what we've been looking for! The software allows us to track and build a sales team of affiliates. We're able to track via link and unique coupon codes. I evaluated a lot of different options and we're very happy with Refersion.
I have to mention the customer support, which in our opinion is a big deal. Emma and Erik have been amazing and answered all of our questions and set us up for success. They respond very quickly always within the same day.
Thanks guys for the awesome tool!
Didnt work. All the sales online never showed up in any of the affiliates accounts. But worse of all, the customer service doesnt exist so when you have a problem, you cant actually fix it. There is actually no customer service, just automated emails 48-72 hours after you ask a question. Terrible.
Amazing product and customer service. Erik took care of our request very quickly.
The system flows so fluently and the customer service is amazing!
10/10 recommend!
Great app, I would recommend. Staff are always available if you need help. Erik is amazing and very helpful. He made sure I had everything up and running properly. :)
Erik is awesome!! He helped me get refersion up and going. Thank you Erik for being so helpful!
I am new with the app, but already have an excellent experience with the support!
Erik helped me setup the program, explained me how can i work with the bloggers and offered further help with any problem.
Amazing service experience.
Thank you Erik!
Emma has been a huge help getting me set up!
Great app with all the functions needed to run a successful affiliate program. Better yet is the VERY fast support offered... Thank you Emma for your outstanding support!
I love refersion. I've been using it for a few months now and have definitely seen an increase in sales from affiliates promoting my products. Highly recommend it to anyone looking for a great affiliate program app for shopify
What a great company. Their product has all the features I've been looking for so I can run a traditional affiliate program and also use it as my brand ambassador program to recruit and work with influencers. I've also had to bother them a few times for some help and their customer service is top notch. I always get a response quickly. Great experience working with them!!
Erik was great at helping me make sure I setup Refersion correctly. He took the time to answer all of my questions. I love how easily Refersion integrated with Shopify. I can see an overall improvement in sales for my store.
The WISE Visions Brand
thewisevisionsbrand.club
Thank you Emma at Refersion for your amazing efficiency. All set up and done so quickly. We are very excited about the extra sales we think we will be generating with Refersion.
Thank you Erik at Refersion for your amazing efficiency. All set up and done so quickly. We are very excited about the extra sales we think we will be generating with Refersion.
Great app, and awesome tool which includes everything to help out with affiliates data.Thank you Erik for the support provided by you within no time. Cheers
Great app for setting up and tracking affiliate sales. The thing I like most about this app is customer service. I've rarely had to wait 24hrs. for a responses to questions.
I'm a big fan of utilizing simplicity to get maximum results. Refersion fits this model of thinking, especially when compared to the two or three other main competitors you have to choose from. They have stellar phone support as well (thanks Layth and team!), which is more than happy to resolve things quickly.
If you're thinking about growing your business through affiliate marketers, Refersion is a solid choice.
JC Mac
Owner, SFC.store
https://sfc.store/
Everything works very fine. Setup is easy and problems will be solved in time.
Lets see how this works in the long run.
Great app- we've seamlessly onboarded 6 affiliates (and 4 about to process) within our first 2 weeks of launching! Every time we had questions, or needed help making sure all the links and tracking worked, we were helped quickly and efficiently. I would suggest everyone double check that they affiliate links work, but once they do, you will be good to go!
Erik from Refersion has been awesome. He's helped me migrate from our old platform and gone above and beyond. I'm excited to begin our Affiliate expansion using this software.
Just awesome service, was able to live chat then call and Emma got right on it and fixed our setup problem . Excited to use and get started and will update after we use, but set up was a breeze!
Emma is the best! She helped me with all my problems to get my affiliate link up and running. Also can contact her if needed in the future!
Amazing level of support! Very complete affiliate tracking system for eCommerce. We have just started with them and just does what we need it to do. 100% recommended!
Install it!
Good app, set up was easy. Erik is very helpful! Recomended!
Good app to use if you use affiliates or promoters. Only wish that the affiliate form had more customability. Other than that, great app!
Erik helped me out to set everything up, now ill try them out but at first sight I receive a great costumer service. Best AG
So far this is the easiest thing I have ever set up - ever. Affiliates are joining easily and the analytical tools seem top notch.
Update - October 2017
We've been using Refersion for a year and it's working perfectly. And the one time when we had a question we reached out and our problem was solved within 2 hours. Great customer service!
Not really helpful for low traffic e-shops. We tried finding affiliates in their marketplace, 2 in 14 days, no sales.
Erik was pretty cool, he just reached out to me right away and then within a few hours he was on top of the job doing a test order. Best service I've seen so far in the Shopify platform. Way to go Erik.
They're customer service is terrible. I've been trying for weeks to get a simple issue resolved and they keep ignoring me. No response at all. I recommend LeadDyno or another service.
The app does what it says in the box, customer support has also been excellent - thanks to both Erik and Emma for their kind help!
I've experimented with other affiliate apps and this one is by far the best!