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Very nice. Love this organization.
Amazing app for donations and helps protect our planet! They also have great support team for the integration on shopify!
I added the app to our website and have since sold 50+ trees, however unsure whether the ‘order’ has been received by One Tree Planted. I have tried to reach out to the organisation with little response.
Obviously the concept is sounds however their follow up and action is lacking behind. I find the map on their website slightly misleading, I would like to have more traceability on their direct action rather than highlighting other charities work as if it was all their own. Secondly, I would have liked our generous customers to be offered a Tree Certificate’ for their donation.
We have yet to receive our first invoice but we have taken the decision to remove the app until we have a response from the developer.
Hi, I'm Paul from the App Support Team.
I'm sorry to see that you did not have the right experience with our application. Our App Support team usually responds to user inquiries under 1 hour but our main site (onetreeplanted.org) support team may respond in a little bit longer than expected. As I see your concerns are not app related and I'll personally forward them to our Ecosystem Manager and will follow up.
At One Tree Planted, our goal is to help every Shopify store owner, regardless of their region, to support our environment. We try to do our best to make sure that our app is smoothly working. If you have issues with the functionality of our app, please don't hesitate to forward your requirements with additional details about how we can work together to give you the best experience.
Looking forward to hearing from you.
Best wishes,
Paul
I was so excited about this app although after speaking with someone for the business side of things I quickly realized that this was not the app for my brand. The employee I had a meeting with was extremely short, looked like she didn't want to be on the call (via zoom, yikes) and proceeded to laugh at some of the questions I had. I've never received such low customer service. The app in general could use some improvements with the way payments are taken as some previous reviews mention. I plan remove the app soon and explore other companies instead.
This app is wonderful because the customer can choose to add a tree to their cart for just $1 and a tree is actually planted on their behalf. It is a very effective and easy way to make positive changes in the world. The app is so simple to use from the store owner and customers end. Since I have installed it most customers have chosen to plant a tree. I feel very excited that my store can help to rehabilitate areas in the world by trees being planted there. I would love to see this app installed on all Shopify stores to support these amazing tree planting projects all around the world.
Amazing way of helping the environment. We really love this app and we are really committed to its mission.
The high level of customer service from Anthony in the OTP team made the integration of this app seamless. Anthony also has the patience of a saint to deal with our detailed customization requests. The app is working great.
The app is quite easy to use and the customer service is very helpful. I like that you can display in different ways (widget/pop-up/in the shopping card) that you work with One Tree Planted.
This is a great app, simple to install and set up. Their support is quick and responsive, Paul was great and helped us with a couple of details. A positive way to support the environment!
So far so good with this app. The support has been attentive and I love the fact that my customers at www.oldschoolfootball.co.uk can in some way offset their retro football clothing purchase by planting a tree. I plan to offer tree planting instead of discounts at some point too. Thanks One Tree Planted :)
