Overall rating
Counts per rating level
  • 78% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 12% of ratings are 1 stars
November 27, 2023

Best blocker app in shopify app store. Helped us a lot with DDOS attach and phishing attack during sale period. They have auto vpn tracker which blocks the page if vpn is used to place order so no more flags from the payment gateway and customer service is always great.

United Arab Emirates
Over 1 year using the app
Synctrack replied November 28, 2023

We're glad to hear that our app and customer service met your expectations. Thank you for putting your faith in us and for leaving such a wonderful review! We are always willing to assist!!

October 6, 2023

The app has been blocking locations that shouldn't be blocking for I don't know how long, because I just realized today, and I have lost potential customers due to this.

I can't even access the settings to correct it! It's quite disappointing and frustrating.

Please help fix this issue.

Forest Homes
About 4 years using the app
Synctrack replied October 7, 2023

Hello there,

We are truly sorry to hear about the issues you've been experiencing with the Blockify - Fraud IP Blocker app. We sincerely apologize for any inconvenience this may have caused and understand how frustrating it can be.
Your feedback is extremely valuable to us, and we take your concerns seriously. We would like to investigate this matter further to ensure that your issue is resolved promptly. To assist you better, could you please reinstall our app and provide us with more specific details about the locations that have been mistakenly blocked? This will help us identify the root cause of the problem and take the necessary steps to rectify it.
We have reached out to you via email so that we can work together to resolve this issue and ensure you have a seamless experience with the Blockify app.

Once again, we apologize for any inconvenience you've experienced, and we appreciate your patience as we work to make things right for you.

Thank you for using Blockify, and we look forward to hearing from you.

Best regards,

October 25, 2023

Very helpful with fixing my issue.

Jackson Hole Fly Company
United States
8 months using the app
Synctrack replied November 1, 2023

Thank you for your kind words! We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your experience with our app and service support. Have a wonderful day!

November 29, 2023

Vincent is very helpful! He assists us everytime and solved every problem we encounter. Great help to avoid fraudulent orders!

4 months using the app
Synctrack replied December 1, 2023

Thank you for taking the time to share your experience! We're delighted to hear that Vincent has been instrumental in assisting you consistently and resolving all the challenges you've encountered. It's fantastic to know that our support has contributed to avoiding fraudulent orders and ensuring a secure experience for you. If you ever need further assistance or have more questions, Vincent and the rest of our team are here for you. We appreciate your trust and look forward to continuing to provide excellent support! 🌟

September 1, 2023

Removal app residue.

The app is not okay. They didn't remove all residue and after few days your website will stop working.

I try to reach support , Shopify expert also , they are always offline.

Also i have reach them by email and Whatsapp from 7 hours nobody answering!

Almost 3 years using the app
Synctrack replied September 4, 2023

Hi there,

Thank you for taking the time to write a review, I appreciate your feedback, and I'm sorry to hear you had a bad experience using our app and for our late response due to our long national holiday.

On behalf of everyone at Omega, we take customer reviews seriously, and hearing that the residue code caused a bad effect on your store is never what we want to hear. I've shared your review with the dev team, and we have an agent to contact, check specifically your case, and get it right.

Should you have any additional feedback, please share it with us via contact@omegatheme.com. Your sharing will always be treasured at Omega!

Omega's Customer Support Team

October 26, 2023

The app is great, and the customer support is responsive. It helped us minimize the fraud orders, it's not totally removed. But they have a new updated feature to solve this issue and hope it will work better! I appreciate the guys responsiveness and patience to solve my problems.

The Hippie Collection_ph
About 2 months using the app
Synctrack replied November 1, 2023

Thank you for taking the time to leave us such a fantastic review! We’re happy to know that you loved your experience with our app and the support team. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback!

October 24, 2023

I have been using Blockify, and they have been amazing! Every question has been answered and they have been there to help us. Thank you so much for everything team!

United States
29 days using the app
Synctrack replied October 26, 2023

Thank you so much for your amazing review! We are so happy to hear that you are enjoying your experience with our app. Please let us know if we can help you with anything further, and thank you for taking time out of your day to leave us this super kind review.💗💗💗

September 14, 2023

very good

United States
2 months using the app
Synctrack replied September 18, 2023

Fast as lightning ✨🔥🚀 Our team is over the moon after reading your review and hopes you keep seeing exceptional value from the app. 😊

October 13, 2023

Installed it yesterday and now we get 500 Internal Server Error via nginx and apps-shopify.ipblocker.io refused to connec messages. Doesn't seem reliable.

Down to Earth Technologies
United States
1 day using the app
Synctrack replied October 14, 2023

Dear everyone at Down to Earth Technologies team,

I'm truly sorry to hear about the issues you're experiencing with your recent installation. We understand how frustrating it can be to encounter 500 Internal Server Errors and connection issues when using our services. Please accept our sincerest apologies for any inconvenience this may have caused.

We take these issues very seriously, and our team has taken action to resolve the issue. Could you please give us another chance to support you? In any case of emergency problem, please reach out to us, we take the customer feedback seriously and try to resolve it as soon as we can.

Thank you again for your feedback and look forward to hearing from you.
Kaylee - Leader of Omega customer support team

August 9, 2023

Totally recommend it. I encoutered two problems. One was totally on my side (the IP address that i found on my pc turned out not to be my actual IP address). The other one had to do with the integration into the theme of my website, which was quickly fixed. Customer service was a warm and rewarding experience: very swift response time, patient, friendly and capable. The app does now exactly what I need it to do.

29 days using the app
Synctrack replied August 11, 2023

Thank you so much for your detailed and thoughtful review! 🌟 We're so excited to be part of your business growth and success! If you need anything at all, just let us know 🥰🥰🥰