Releasit COD Form & Upsells
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Its a problematic app. After using the app, whihin an week facebook pixel will show error and subsequently facebook ads campaign will stopped working.
The reason being "Content ID" is not being captured by this app and so error in Facebook pixel will come.
I have installed this app in my multiple shopify store and all store got affected because of this app.
VERY PATHETIC APP! One day it will work and all of a sudden there will be a glitch which the team will deny abruptly instead of helping. Most of their reviews are bought and it cannot be trusted. Everyday I am having some other big glitch with this app.
disaster bad support team
Avoid using this app , bad service
this app is not good! i have an order that their supposed to be processing since 16 January and its the 21st of January....
and i am not the type of person to be writing reviews..
There support is very bad, they never help ! like a robot, but the app is good
Not a good app. limited usability.. interfered with homepage with no option to manage
PESIMA APP. SIMPLEMENTE NO FUNCIONA.
Very Bad
The app and its support were very good in the initial days but now they have hired some very bad support staff.
There are some bugs in the app's OTP verification system, someone was able to bypass it and was placing 50+ OTP-verified orders each day on our store every time with a unique mobile number..
I reported this to support but the support person did not even acknowledge the issue...I asked to get this checked by a tech person and he did not even try to understand the problem by creating any test order...
Overall this was a very bad experience and I have lost trust in the app's functioning.. I have now decided to end my 3 years relationship with them.
Dear Urban Storie INDIA,
Thank you for sharing your feedback. We deeply regret to hear about your recent experience with our support and the issues you've encountered with the OTP verification system.
Firstly, we want to apologize for the oversight and any inconvenience this has caused you. Your concerns are important to us, and we understand how frustrating this situation must be.
We are committed to resolving any issues and ensuring our app functions seamlessly for all our users. Our team puts in a tremendous amount of effort to provide a reliable service, and it's disheartening to hear that we fell short in your case. We have many users who benefit from our app daily, and we strive to maintain the highest standards of support and functionality.
We appreciate your long-term relationship with us and the trust you've placed in our app over the years. We would love the opportunity to make things right and restore your faith in our service. Please let us know if there is anything specific you need assistance with, and we will prioritize addressing your concerns immediately.
While we understand your frustration, we kindly ask that you consider the overall performance and support we have provided over the years before leaving a final review. Your feedback is valuable, and we hope to continue supporting your business effectively. (1 star is not deserved, 100%). Please revise your review.
Thank you for your understanding and patience. If you have any further questions or need additional support, please do not hesitate to reach out to us.