Releasit COD Form & Upsells
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very bad service for support
i pay per month 29 doller and customer support is totally bed service
i add 20 doller in my top up wallet and amount deducted from my bank and also show as a success in shopify bill section and till not added in my top up wallet account
please do not use this type of app for cod form
Hello there,
My name is Mehmed, and I’m the Tech Support Lead at Releasit.
First of all, I’m truly sorry for the experience you had. I completely understand how frustrating it can be when your balance doesn’t update as expected, especially when it affects your store operations.
I’d like to briefly explain why this sometimes happens. In some cases, the app’s frontend does not properly communicate the payment confirmation to the system. When that occurs, the top-up may not immediately appear in the application balance even though the payment was completed.
When this situation is reported, our support team escalates the case to our finance department to verify the payment. Once the payment is confirmed, we manually update the balance from our backend.
This process can occasionally take a couple of hours, but in most cases we are able to resolve it much sooner.
We completely understand that any inconvenience can impact your store’s performance, and we truly appreciate your patience while we resolve situations like this.
If you need any additional information or assistance with the app, please feel free to reach out through our support chat widget or by email at releasit@support.com. I’ll be more than happy to help.
Kind regards,
Mehmed
Tech Support Lead
Releasit
Lo recomiendo bastante, El formulario es facil de diseñar y entender, el soporte responde rápido, son amables, es muy util en si, se puede diseñar a tu gusto, casi todo gratuitamente.
we tried a lot of cod based forms apps... the app is perfect, fast with very flexible options from upsells, crossalles increasing the AOV... and the communication is very fast the whole day specially with Kemal, he is super friendly, fast , and very professionnal
I am really impressed with the Cod Resealit support team. I wanted to customize my checkout form to make it cleaner and more user-friendly for my customers, and even though some features weren't available by default in the V2 form, they went the extra mile. They provided a custom script and CSS to hide unnecessary sections and helped me optimize the layout. Fast, professional, and very helpful for anyone looking to scale their E-commerce business. Highly recommended
Muy buena experiencia con la app.
La plataforma es fácil de usar y se integra bien con mi tienda, lo que me ha permitido trabajar sin complicaciones. Hasta ahora todo ha funcionado correctamente y de forma estable.
Además, el soporte ha sido excelente, siempre responden rápido, resuelven las dudas con claridad y realmente se preocupan por ayudar. Se nota el compromiso con quienes usamos la app.
¡Totalmente recomendada!
C'est la meilleure application pour ceux qui vendent avec le payement à la livraison, support technique très pro je recommande
L'app funziona bene, agevola le vendite sull ecommerce e nel caso di bug sono stata assistita in tempi record per risolvere i problemi. Grazie!
C'est une application fiable qui m'a permis d'augmenter mon taux de conversion. De plus le service client est très réactif patient et à l'écoute.
The app is malfunctioning and it breaks the whole cart and add to cart, the support is answering but the fix is taking more than 2 weeks right now.
We are sorry for the experience you had.
This issue is related to a custom theme compatibility, which can affect how the app interacts with the cart. Our support team has been assisting you, and we are actively working on a fix.
The fix is currently in progress and will be released soon. We will inform you as soon as it is live.
Thank you for your patience and for reporting this issue. Your feedback helps us improve the app.
Carlos
CEO, Releasit
Muy bien, tienen muchas formas de configuración. Lo malo es que el formulario afecta en la carga de las paginas, ya que en estos días implementaron envíos a todo México y para ello agregaron los servicio de codigos postales de Amazon y eso si afecta en las cargas de las paginas, aproximadamente 1.6MB mas peso. Espero que puedan optimizar ese detalle.
