Releasit COD Form & Upsells
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Releasit COD Form is an excellent app for Shopify stores, and we have been using it on our store for quite some time. It's highly recommended for anyone looking for a reliable COD form app. The app is incredibly easy to use, user-friendly, and offers numerous customization options for the checkout form without affecting your store's speed. One of the standout features of Releasit is its customer support team, who are just a click away and always ready to assist with any issues. Definitely a well-deserved 5-star app!
I recently started using Releasit COD Form, and I couldn't be more impressed! This tool has significantly streamlined my cash-on-delivery (COD) processes, making it easier to manage and track orders efficiently.
The user interface is intuitive and user-friendly, which made the transition smooth and hassle-free. What I love most is the reliability and accuracy of the system—it's clear that a lot of thought went into developing this solution. The customer support team is also exceptional, always ready to assist with any questions or issues.
Since integrating Releasit COD Form into my business, I've seen a notable improvement in order management and overall customer satisfaction. It's a must-have tool for any business dealing with COD orders. I highly recommend it to anyone looking to enhance their order processing system. Five stars all the way!
It impressed me the most was the support team that helped me with all the modifications I needed, even though I was on the free plan. Thank you!
Very good app, has everything you would need, very useful.
All the options are covered, and you got the best support team behind it, whatever and whenever you need. I had a request that Muhamed and Kemal solved it pretty quickly, and also very proffesionally. Highly reccomending it.
It is very useful for easing the purchasing process on the site for customers, and the conversion rate has increased since I started using this application
It is very useful for easing the purchasing process on the site for customers, and the conversion rate has increased since I started using this application. But what impressed me the most was the support team that helped me with all the modifications I needed, even though I was on the free plan
The app and its support were very good in the initial days but now they have hired some very bad support staff.
There are some bugs in the app's OTP verification system, someone was able to bypass it and was placing 50+ OTP-verified orders each day on our store every time with a unique mobile number..
I reported this to support but the support person did not even acknowledge the issue...I asked to get this checked by a tech person and he did not even try to understand the problem by creating any test order...
Overall this was a very bad experience and I have lost trust in the app's functioning.. I have now decided to end my 3 years relationship with them.
Dear Urban Storie INDIA,
Thank you for sharing your feedback. We deeply regret to hear about your recent experience with our support and the issues you've encountered with the OTP verification system.
Firstly, we want to apologize for the oversight and any inconvenience this has caused you. Your concerns are important to us, and we understand how frustrating this situation must be.
We are committed to resolving any issues and ensuring our app functions seamlessly for all our users. Our team puts in a tremendous amount of effort to provide a reliable service, and it's disheartening to hear that we fell short in your case. We have many users who benefit from our app daily, and we strive to maintain the highest standards of support and functionality.
We appreciate your long-term relationship with us and the trust you've placed in our app over the years. We would love the opportunity to make things right and restore your faith in our service. Please let us know if there is anything specific you need assistance with, and we will prioritize addressing your concerns immediately.
While we understand your frustration, we kindly ask that you consider the overall performance and support we have provided over the years before leaving a final review. Your feedback is valuable, and we hope to continue supporting your business effectively. (1 star is not deserved, 100%). Please revise your review.
Thank you for your understanding and patience. If you have any further questions or need additional support, please do not hesitate to reach out to us.
Releaseit has one of the BEST customer support services I've used, they are always responsive and attentive, nice and fast with their work. They have been super helpful every time I have needed a hand.
Thank you so much!
This is the best support that ive never seen because they are too fast in the things that i need on my store, and help me a lot with the problems
Smiljan from Releasit was the best! He help me with the buy button after I try to fix it one week.Thank you Smiljan and congrats for this best app! I would recommend it to anyone