Releasit COD Form & Upsells
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Excelente, fui atendi pelo Kemal, muito atencioso, atendimento muito bom, fez todas as alterações que eu precisava na minha página de checkout, isso me ajudou muito nas vendas
Muito bom o suporte, muito eficiente e rápido, muito competente
very bad service for support
i pay per month 29 doller and customer support is totally bed service
i add 20 doller in my top up wallet and amount deducted from my bank and also show as a success in shopify bill section and till not added in my top up wallet account
please do not use this type of app for cod form
Hello there,
My name is Mehmed, and I’m the Tech Support Lead at Releasit.
First of all, I’m truly sorry for the experience you had. I completely understand how frustrating it can be when your balance doesn’t update as expected, especially when it affects your store operations.
I’d like to briefly explain why this sometimes happens. In some cases, the app’s frontend does not properly communicate the payment confirmation to the system. When that occurs, the top-up may not immediately appear in the application balance even though the payment was completed.
When this situation is reported, our support team escalates the case to our finance department to verify the payment. Once the payment is confirmed, we manually update the balance from our backend.
This process can occasionally take a couple of hours, but in most cases we are able to resolve it much sooner.
We completely understand that any inconvenience can impact your store’s performance, and we truly appreciate your patience while we resolve situations like this.
If you need any additional information or assistance with the app, please feel free to reach out through our support chat widget or by email at releasit@support.com. I’ll be more than happy to help.
Kind regards,
Mehmed
Tech Support Lead
Releasit
Lo recomiendo bastante, El formulario es facil de diseñar y entender, el soporte responde rápido, son amables, es muy util en si, se puede diseñar a tu gusto, casi todo gratuitamente.
The app is malfunctioning and it breaks the whole cart and add to cart, the support is answering but the fix is taking more than 2 weeks right now.
We are sorry for the experience you had.
This issue is related to a custom theme compatibility, which can affect how the app interacts with the cart. Our support team has been assisting you, and we are actively working on a fix.
The fix is currently in progress and will be released soon. We will inform you as soon as it is live.
Thank you for your patience and for reporting this issue. Your feedback helps us improve the app.
Carlos
CEO, Releasit
Muy buena experiencia con la app.
La plataforma es fácil de usar y se integra bien con mi tienda, lo que me ha permitido trabajar sin complicaciones. Hasta ahora todo ha funcionado correctamente y de forma estable.
Además, el soporte ha sido excelente, siempre responden rápido, resuelven las dudas con claridad y realmente se preocupan por ayudar. Se nota el compromiso con quienes usamos la app.
¡Totalmente recomendada!
atendete Kerim, suporte muito bom
todo excelente, desde el soporte, desde el dashboard hasta las aplicaciones y todo lo que se puede brindar con ellos, ademas brinda acompañamiento para cualquier inquitud o cambio que se requiera
L'app funziona bene, agevola le vendite sull ecommerce e nel caso di bug sono stata assistita in tempi record per risolvere i problemi. Grazie!
Si vas a realizar contra entrega esta aplicación es perfecta para ti, adicionalmente, tienen un servicio al cliente que responde en cuestión de segundos.