Releasit COD Form & Upsells
ตรงตามมาตรฐานสูงสุดของเราในด้านประสิทธิภาพ การออกแบบ และการผสานการทำงาน ดูข้อมูลเพิ่มเติมเกี่ยวกับ เปิดในหน้าต่างใหม่
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very bad service for support
i pay per month 29 doller and customer support is totally bed service
i add 20 doller in my top up wallet and amount deducted from my bank and also show as a success in shopify bill section and till not added in my top up wallet account
please do not use this type of app for cod form
Hello there,
My name is Mehmed, and I’m the Tech Support Lead at Releasit.
First of all, I’m truly sorry for the experience you had. I completely understand how frustrating it can be when your balance doesn’t update as expected, especially when it affects your store operations.
I’d like to briefly explain why this sometimes happens. In some cases, the app’s frontend does not properly communicate the payment confirmation to the system. When that occurs, the top-up may not immediately appear in the application balance even though the payment was completed.
When this situation is reported, our support team escalates the case to our finance department to verify the payment. Once the payment is confirmed, we manually update the balance from our backend.
This process can occasionally take a couple of hours, but in most cases we are able to resolve it much sooner.
We completely understand that any inconvenience can impact your store’s performance, and we truly appreciate your patience while we resolve situations like this.
If you need any additional information or assistance with the app, please feel free to reach out through our support chat widget or by email at releasit@support.com. I’ll be more than happy to help.
Kind regards,
Mehmed
Tech Support Lead
Releasit
Lo recomiendo bastante, El formulario es facil de diseñar y entender, el soporte responde rápido, son amables, es muy util en si, se puede diseñar a tu gusto, casi todo gratuitamente.
Muy buena experiencia con la app.
La plataforma es fácil de usar y se integra bien con mi tienda, lo que me ha permitido trabajar sin complicaciones. Hasta ahora todo ha funcionado correctamente y de forma estable.
Además, el soporte ha sido excelente, siempre responden rápido, resuelven las dudas con claridad y realmente se preocupan por ayudar. Se nota el compromiso con quienes usamos la app.
¡Totalmente recomendada!
L'app funziona bene, agevola le vendite sull ecommerce e nel caso di bug sono stata assistita in tempi record per risolvere i problemi. Grazie!
The app is malfunctioning and it breaks the whole cart and add to cart, the support is answering but the fix is taking more than 2 weeks right now.
We are sorry for the experience you had.
This issue is related to a custom theme compatibility, which can affect how the app interacts with the cart. Our support team has been assisting you, and we are actively working on a fix.
The fix is currently in progress and will be released soon. We will inform you as soon as it is live.
Thank you for your patience and for reporting this issue. Your feedback helps us improve the app.
Carlos
CEO, Releasit
Muy bien, tienen muchas formas de configuración. Lo malo es que el formulario afecta en la carga de las paginas, ya que en estos días implementaron envíos a todo México y para ello agregaron los servicio de codigos postales de Amazon y eso si afecta en las cargas de las paginas, aproximadamente 1.6MB mas peso. Espero que puedan optimizar ese detalle.
Excelente experiencia con Angélica de Release It. Atención rápida, clara y muy profesional. Se tomó el tiempo de explicarme todo paso a paso y me ayudó a resolver mi caso sin complicaciones. Sin duda, un servicio al cliente de alto nivel. Totalmente recomendada.
todo excelente, desde el soporte, desde el dashboard hasta las aplicaciones y todo lo que se puede brindar con ellos, ademas brinda acompañamiento para cualquier inquitud o cambio que se requiera
Very disappointing experience with the Releasit COD Form & Upsells app. Even after subscribing to their **Unlimited plan ($69.99)**, the level of support we received was extremely poor.
We reported a serious issue where customers get stuck on the processing page and are not redirected to the thank you page. Because of this, customers think their order was not placed and they place the order again, which results in multiple orders being created.
Despite clearly explaining the problem, we did not receive any proper solution or helpful response from the support team. When a store is paying for the **Unlimited $69.99 plan**, we expect fast and professional support, but unfortunately that was not our experience.
This kind of issue directly affects business operations and customer trust. Very disappointing support experience.
Hello there.
I am Mehmed, tech support app lead for Releasit.
First of all, I am truly sorry for the inconvenience the issue has caused.
I understand how detrimental issues like this can be.
Can you please reach out to releasit@support.com and ask for Mehmed, I will personally check what is happening and make sure your store is working without any issues?
Looking forward hearing from you.
Kind regards
This app automatically downgraded to the free plan when my store was frozen, yet I was still charged for the premium plan. On top of that, it displayed a message to my customers saying that the order limit had been reached without any notification to me.
Because of this issue, I lost around 50 orders in just 10 days without realizing there was a problem. Instead of hiding the button once the usage limit was reached, the app continued showing it on the storefront with a limit message, which negatively affected my sales.
This situation caused significant losses for my business and should not have happened.
Hello there,
I am Mehmed, tech support app lead for Releasit COD Forms and Upsells.
First of all, I am really sorry for the disruption this has caused.
I wanted to give a clearer picture on why we are transferring stores to free plan once they are closed : it is simply due to the fact we are trying to protect our customers from unnecessary spending. In case subscription would be staying active, it would trigger further charges for each passing month.
We have also developed a system where we can recover all the orders made through the form for the past 5 days after plan limit is reached.
Once again, I am truly sorry for the inconvenience, can you please reach out to us either through chat widget inside the application, or through email support@releasit.com so we can further discuss this matter.
Kind regards,
Mehmed