Releasit COD Form & Upsells

Merhaba,

Ben Mehmed, Releasit için Tech Support App Lead’im.

Yaşadığınız durum için gerçekten üzgünüm. “Response not successful: Received status code 500” hatası sunucu kaynaklı bir sorundur ve müşterilerinizin sipariş verememesi çok ciddi bir durumdur. Bunun işinize etkisini tamamen anlıyorum.

Bu teknik sorun giderildi ve uygulama şu anda stabil şekilde çalışıyor. Eğer mağazanızda hâlâ aynı hatayı görüyorsanız, lütfen hemen uygulama içi canlı sohbetten veya support email üzerinden bizimle iletişime geçin. Mağazanızı öncelikli olarak kontrol edelim ve tamamen düzeldiğinden emin olalım.

Yaşattığımız aksaklık için tekrar özür dilerim.

Mehmed, Tech Support App Lead

Hello there,

My name is Mehmed, and I’m the Tech Support App Lead at Releasit.

Thank you for your feedback, I’m glad to hear that you find the app good, but I’m very sorry that you’re experiencing an issue with the order history. I completely understand how important it is to have full visibility of your orders, and I’d like to help clarify this for you.

All orders created through our app are always stored inside the Shopify Orders section, just like any other order in your store. Because of this, I would like to better understand what you mean when you say the order history is not showing.

Could you please let me know:

Where exactly you expected to see the order history?
If there is a specific page or feature where the information appears missing?
Whether the issue is with COD orders only or all orders in general?

With these details, I’ll be able to investigate the issue properly and help you resolve it as quickly as possible.

Thank you again for bringing this to our attention. I’m here to help with anything you need.

Kind regards,
Mehmed
Tech Support App Lead
Releasit

Hi there,

I am Mehmed, Tech Support App Lead for Releasit.

We’re sorry to see that your experience did not meet expectations. We truly wish we had more details about what went wrong so we could address it properly.

Our goal is to provide a stable app and responsive support for every merchant. If you experienced any issue at all, we would really appreciate the opportunity to review it and assist you directly.

Please feel free to contact us through the in app chat or at support email, and we will prioritize your case. We’re here to help and would be glad to make things right.

Mehmed, Tech Support App Lead