Releasit COD Form & Upsells
符合 Shopify 在速度、易用性和商家价值方面的最高质量标准
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We were initially using the Releasit COD Form app on our store, but recently encountered a serious technical issue where customers could not complete orders—the form would just keep loading and never redirect to the confirmation page. After days of declined orders, we identified that the issue was coming from the Releasit app.
When we contacted their support, instead of fixing the problem, they told us we must include an email field in the form for it to work—something that was never required before. We explained that other apps, , work perfectly fine without forcing this. Still, no proper solution was provided, so we decided to switch to another alternative
However, what happened next was shocking.
As soon as we moved away from Releasit, we started receiving fake and bot orders on our store—clearly targeted, and likely not a coincidence. It seems like a form of retaliation or unethical behavior from their side, which is completely unacceptable.
If you're considering using Releasit, be careful. Based on our experience, not only is the support unhelpful, but switching away from their app might expose your store to spam or malicious activity. We strongly recommend going with a more reliable and ethical alternative
Thank you for sharing your experience. I'm truly sorry to hear that you faced these issues, and I want to personally address them.
At Releasit, we work tirelessly every day to provide reliable solutions and responsive support to thousands of merchants. I'm sorry that in your case, things didn’t go as expected.
Regarding the issue you encountered: we understand how frustrating it must have been. Our team recommended including the email field because recent platform changes and app updates have made it essential for proper form submission and order processing. We’re actively working on improving compatibility and reducing friction in these transitions, and your feedback helps us do better.
As for the allegations of fake or bot orders after uninstalling our app, we want to be absolutely clear: we strongly refute any suggestion of malicious intent or retaliation. Releasit has never and will never engage in unethical practices. We take this kind of accusation very seriously, and we’re happy to cooperate in any investigation to clear up the matter.
We’d still be more than willing to work with you to resolve any technical issues you experienced. Our goal is to support your store's success, not hinder it.
If you’re open to reconnecting, we’d appreciate the opportunity to make things right.
Kind regards,
Carlos Villanueva
Releasit General Manager
The app is just perfect, you can do whatever you want almost, we process a huge load of orders monthly with no issues, with the enterprise plan the support is impeccable 10/10, thanks Antonio again
Excellent service, customer attention, fast with solutions and questions. The app is really good, never had any problem or bug before.
I have used the Releasit COD app. Its service is very good. The staff is very nice. The rates are very reasonable. It integrates well with my Shopify store. I also get extra orders by using the Releasit COD app and it is also convenient for the customers.
Uso da anni quest'app e posso dire che è stupenda! Negli anni sono state aggiunte nuove funzioni molto interessanti.
Per chi gestisce i pagamento alla consegna, non c'è migliore app!
L'assistenza sempre disponibile H24 e soprattutto gentilissimi!
Consigliata al 100%
Soy nuevo en el ecommerce y Releasit ha sido una plataforma que ha sido base para iniciar con éxito mi negocio; además de que cuando requieres algún soporte técnico o tienes alguna duda sobre el uso de la aplicación; la respuesta es casi inmediata. Realmente son un aliado en mi negocio.
Releasit es una ayuda enorme para los comercios electrónicos, y su servicio al cliente es el mejor que jamas he visto en ningún producto, en verdad te solucionan y te guian en todo.
He necesitado de su equipo de soporte muchaaaas veces y en todo momento he recibido la mejor atención. Su producto es excepcional para las operaciones y ventas de mi negocio, pero lo que más valoro es la rapidez y efectividad para resolver problemas concretos.
Claramente seguiré utilizando Releasit !!
Si buscas una solución eficiente para optimizar el proceso de pago contra entrega en tu tienda Shopify, Releasit COD Form & Upsells es una opción destacada. Esta aplicación permite a los clientes realizar pedidos con un solo clic, eliminando los pasos complicados del checkout tradicional.
Releasit ofrece asistencia en español 24/7, lo que garantiza una experiencia fluida para los comerciantes en Colombia
Excelente app y mejor servicio al cliente
La app funciona perfectamente y ha sido una gran solución para nuestra tienda. Lo que más destaco es el servicio al cliente: responden muy rápido y siempre dan soluciones claras y efectivas. Se nota que les importa ayudar y que conocen bien su herramienta. ¡Muy recomendada!