Reviews (21)

Overall rating
5
Counts per rating level
  • 100% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
October 9, 2023

We were surprised by the response time of the app support! We got assistance with implementing the Relocate app. Even some of the new features were released specifically after our requests.

The app is working perfectly, it changes the address and the gift note. All changes are successfully reflected in the Shipstation as well! Highly recommend this app!

Dandelion Chocolate
United States
18 days using the app
May 10, 2023

We're a flower delivery business and people can't seem to remember to enter the delivery address at checkout, instead of their billing address. Letting customers fix their own addresses has saved us SOOO many unhappy customers and CX time / effort to fix issues. Crowd Control is also super responsive to ideas/suggestions and went out of their way to help me send address edit links in a Mailchimp campaign.

Flowers for Dreams
United States
16 days using the app
October 30, 2021

This app has help reduce a lot of contacts. Our website is pre-order based and a lot of orders are old, when it comes down to paying for them the old address is present. Sending a payment request doesn't allow the customer to update the address (which I find odd). However, once they pay for it the order status page has the "address updated" button from this app. Customers are also able to update the address for this open orders via the account page which is a plus! I highly recommend this app for stores that have orders that take longer than a month to fulfill.

MrMuffin'sTrains
United States
16 days using the app
December 28, 2023

If you’re still manually confirming shipping addresses then you need to install this app. It’s literally saved me thousands. I dont have to pay staff to change addresses and it reduced our number of address change request tickets. The developers are very responsive and were able to move the widget around the order status page. Would recommend this app to anyone!

Couch Haus
Canada
8 days using the app
August 23, 2021

I'm honestly surprised that this app is free. It works great, Crowd Control's support is awesome and super responsive.. This app is so good it makes me want to see what other apps this company makes just so I can support them. If you need your customers to be able to change their addresses, install this app now.

Misha & Puff
United States
6 days using the app
May 24, 2021

Great App! I love simple apps that work well. After running our first pre-order campaign we spend so much time updating peoples addresses. This app put the control into our customers hands and just saves time. Their development team has been easy to get ahold of and very helpful.

OPEONGO
Canada
6 days using the app
November 13, 2021

This app should be so much more popular than it is! What an easy way to reduce support emails, and it's free!!

Sage & Sill
United States
3 days using the app
March 4, 2022

This app was very easy to install and works perfectly. Customer service was very helpful and quick to respond!

Luke's Lobster
United States
2 days using the app
April 20, 2022

Really great app, a wonderful professional addition for every modern onlineshop for more customer service! Works great, looks good and fast friendly customer support. I can really recommend it. Thank you all :)

muddler-md
Germany
2 days using the app
December 17, 2023

This app is amazing! Exactly what I needed!!!! Thank you soooo much!

Vazymebiotech.hu
Hungary
About 4 hours using the app