Rep is a chat app and help desk that enables you to not just provide great support to your customers, but also helps them convert and buy.
- Live-chat on your store that works great on both desktop and mobile.
- Email - can power your normal support emails.
- Text message (SMS) - so your customers can text with you!
- Facebook Messenger
Customer Profile & Order History - Know who you're talking to
Pull in your customer data scattered across systems to deliver the most personalized and efficient shopping experience. Rep integrates Shopify to expose a 360 degree view of your customer alongside every conversation.
Product Catalog & Draft Orders - Sell your products
With Rep's product catalog and inventory integration, you can say "Here, try this on!" across any channel and offer a concierge-level service with measurable revenue uplift.
Cross-channel Follow-up - Stay in touch after they leave
Rep supports SMS text messaging, email, Facebook Messenger, and other channels from a single interface, so you can schedule follow-ups and provide clienteling service wherever your customers are.
Text your customers when their package delivers to make sure they love it. Check in about that special event they told you about. Send personalized product suggestions and styling tips.
Sales Reporting & Sales Attribution - Get smart with sales insights
With Rep’s sales reporting analytics, you will know exactly how much business your chats are generating and which sales associates are leading the way. Best of all, our leaderboard and real-time sales attribution alerts will keep your reps motivated! If your team works on commission, tracking online sales has never been easier.