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shopify kee charging after uninstalled. No refund!! So , be careful with this app. Shopify bill and charge you, but the app is not part of shopify. If you have any problem with the charges, you need to go to RepAi, they don't fix and send you again to Shopify... At the end, no one is responsible for the charges, and you lose your money.
Thank you for sharing your feedback. We’re genuinely sorry to hear about your experience and apologize for any inconvenience caused.
Our service is a Shopify app, and cancellations can be completed through Shopify. When you uninstall our app directly through Shopify, the subscription is automatically terminated, and no further charges are applied. If the subscription is not canceled before the next cycle starts, Shopify automatically charges you. We've reviewed your case, and it appears that's what happened and why you were charged for our services.
While Shopify made the charges in accordance with its policy, your satisfaction is our top priority, and our team is always happy to go the extra mile and help. We were unable to locate any previous inquiries from you; we emailed you directly last week to assist you in this matter. We look forward to hearing back from you.
Thanks again for your feedback and giving us a shot.
Team Rep
Great customer service - had an issue after install and the team took care of it over the weekend. Really intuitive product.
Hi 85RETRO team,
Thanks for the kind words! 🙌 Glad we could get things sorted quickly for you—weekends included. Excited to see how Rep AI helps your store grow!
The Rep AI Team
Game-Changer for Customer Communication and Conversion Rates!
Rep.ai has been an absolute game-changer for my business! Since integrating this app with my Shopify store, I've noticed a significant improvement in how I communicate with customers and leads. The AI-driven responses are incredibly accurate and timely, ensuring that my customers always feel heard and valued, no matter when they reach out.
What truly sets Rep.ai apart is its ability to handle multiple conversations simultaneously without missing a beat. This has been crucial for managing my growing customer base. The app's seamless integration with Shopify also means I can track customer interactions and conversions effortlessly, all from one dashboard.
But the best part? The impact on my conversion rates has been phenomenal! By providing instant and personalized responses, Rep.ai has helped me turn curious visitors into loyal customers. My sales have definitely seen a boost since I started using this app.
If you're looking for a reliable, efficient, and user-friendly solution to enhance customer engagement and boost your sales, Rep.ai is the way to go. Highly recommended!
Great customer service and tech. Yuval was very helpful with my support requests.
I recently tried out this app and I have to say, I was initially hesitant due to its high price. However, after using it during the trial period, I can confidently say that it pays for itself in no time. This app is like having an extra staff member on hand, it's that helpful.
Rep is the future of ecommerce. save yourself time and money and apply this technology to your store today. also the developers are very helpful.
Very impressed with Rep AI Chatbot's performance on our website after a straightforward installation process and have found the team very helpful whenever I have needed assistance. Highly recommended.
First of all, the customer service was friendly and helpful. However, the app didn’t impress me much. Several training sessions were necessary to get the app on track, and I still noticed incorrect communication between the app and my customers. Another negative point is the price. Depending on the size of your shop, it can become a significant monthly expense. After the trial period, the app counted one sale, but when I checked the details in my backend, it was doubtful that this single sale came through this app.
Chatbot is effective, streamlining customer queries and making the website more efficient. Support team is truly excellent, very helpful and easy to reach out to, I feel any issues we have will be investigated quickly and acted on and I can reach out easily.
Rep Ai is an amazing product! Setting it up and going live was quick and easy. In just the first month, we've seen incredible results, and the performance keeps getting better. Our customers love the personalized experience, and we've noticed a significant boost in sales. Highly recommend for any Shopify store looking to elevate their customer service and sales.