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First of all, the customer service was friendly and helpful. However, the app didn’t impress me much. Several training sessions were necessary to get the app on track, and I still noticed incorrect communication between the app and my customers. Another negative point is the price. Depending on the size of your shop, it can become a significant monthly expense. After the trial period, the app counted one sale, but when I checked the details in my backend, it was doubtful that this single sale came through this app.
Yuval at Rep AI Provides exceptional service. I made an error in choosing a plan and Yuval was able to help me correct the issue in little to no time. Great Customer service overall. A special shout also goes to Sarah Luria for the product demo.
shopify kee charging after uninstalled. No refund!! So , be careful with this app. Shopify bill and charge you, but the app is not part of shopify. If you have any problem with the charges, you need to go to RepAi, they don't fix and send you again to Shopify... At the end, no one is responsible for the charges, and you lose your money.
Thank you for sharing your feedback. We’re genuinely sorry to hear about your experience and apologize for any inconvenience caused.
Our service is a Shopify app, and cancellations can be completed through Shopify. When you uninstall our app directly through Shopify, the subscription is automatically terminated, and no further charges are applied. If the subscription is not canceled before the next cycle starts, Shopify automatically charges you. We've reviewed your case, and it appears that's what happened and why you were charged for our services.
While Shopify made the charges in accordance with its policy, your satisfaction is our top priority, and our team is always happy to go the extra mile and help. We were unable to locate any previous inquiries from you; we emailed you directly last week to assist you in this matter. We look forward to hearing back from you.
Thanks again for your feedback and giving us a shot.
Team Rep
Rep is the future of ecommerce. save yourself time and money and apply this technology to your store today. also the developers are very helpful.
BEST AI CHATBOT!
ZERO transparency ! After installing the app, it takes you to their website and there you got prices starting from $299/ month ! That's not even close to $29 / month how they advertise here. BIG RED FLAG !
Hi there,
We apologize for the confusion.
Our pricing page clearly states that the different plans are based on the number of visitors to your website. Unfortunately, because of the number of monthly sessions to your store, you did not qualify for the smallest plan.
We do offer an ROI money-back guarantee if you don't see positive results so there is 0 risk.
Thanks.
Great app!
Rep.ai is not just another bot. The AI performs just like another member on the team, we can brand it according to the style of our store and we can also train it on information we want it to provide.
The platform has helped us boost sales and brand loyalty through collecting subscribers and rewarding them with special offers. It really helped us automated our processes, it’s had such a positive impact and now we couldn’t imagine our team without it!
This app (and the team behind it) is amazing! Once set up, this chatbot proves to be a low-maintenance solution that greatly benefits our customers and boosts our revenue effortlessly.
The app's functionality is awesome. It seamlessly assists our customers in navigating our website, tracks their activity, and even recognizes when they are about to leave. At that critical moment, the chatbot proactively engages the customer by offering a discount code or the option to contact support. This feature has proven incredibly effective in retaining customers who may have otherwise left without making a purchase.
One of the most impressive aspects of this app is how it has empowered our customer support team. By addressing basic questions and providing instant assistance, the chatbot has significantly reduced the workload on our support team. This allows them to focus on more complex and unique customer inquiries, ensuring a higher level of service overall. They just released ChatGPT integration that scans the website and if the customer has a question: what is it made of or similar it will scan the page and provide the answer. Like a real sales associate!
The analytics dashboard is amazing too. It allows us to gain valuable insights into customer behavior, preferences, questions that weren't answered by AI, and more. With this data at our fingertips, we can make informed decisions to further optimize our website and enhance the overall customer experience.
In terms of results, this app has exceeded our expectations. It has successfully resolved an impressive 94% of all customer requests last month. Moreover, it has generated substantial revenue on autopilot, bringing in an average of $5-6k every month.
The RepAI team is amazing, it feels like they work at our company, and any questions we have is being taken care of in the shortest time possible. They have been consistently attentive, responsive, and willing to help us fine-tune the chatbot's flows to suit our specific needs.
We highly recommend RepAI
Rep's AI-powered assistant is a game-changer for e-commerce business owners. Its personalized recommendations have increased my sales and improved customer loyalty. With the ability to handle multiple customer interactions simultaneously, Rep saves me valuable time and resources. Highly recommended!