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shopify kee charging after uninstalled. No refund!! So , be careful with this app. Shopify bill and charge you, but the app is not part of shopify. If you have any problem with the charges, you need to go to RepAi, they don't fix and send you again to Shopify... At the end, no one is responsible for the charges, and you lose your money.
Thank you for sharing your feedback. We’re genuinely sorry to hear about your experience and apologize for any inconvenience caused.
Our service is a Shopify app, and cancellations can be completed through Shopify. When you uninstall our app directly through Shopify, the subscription is automatically terminated, and no further charges are applied. If the subscription is not canceled before the next cycle starts, Shopify automatically charges you. We've reviewed your case, and it appears that's what happened and why you were charged for our services.
While Shopify made the charges in accordance with its policy, your satisfaction is our top priority, and our team is always happy to go the extra mile and help. We were unable to locate any previous inquiries from you; we emailed you directly last week to assist you in this matter. We look forward to hearing back from you.
Thanks again for your feedback and giving us a shot.
Team Rep
Great customer service - had an issue after install and the team took care of it over the weekend. Really intuitive product.
Hi 85RETRO team,
Thanks for the kind words! 🙌 Glad we could get things sorted quickly for you—weekends included. Excited to see how Rep AI helps your store grow!
The Rep AI Team
I have tried most of the chat system for Shopify and this one is the winner. Not only is the price right, but this one works right and has the best support team behind it. After some time learning about our products, "Glowy" has been giving great advice, answering questions and giving out super product recommendations to our customers 24 hours a day!
Thank you so much for the kind words! It’s fantastic to hear that Rep (aka “Glowy”) has become such an essential part of your team. We're always here for you and happy to see our AI Concierge driving such great results. Here's to even more success together!
We are very pleased with the assitance we receive from our account Reps. They are always willing to help us implement flows and answer all of our questions. This app has also helped minimize customer service questions to our customer service team which saves a lot of time and payroll. The chatbot ai has been amazing in its ability to learn and adapt within its environment. The on boarding process was simple and any assistance we needed was provided.
Thank you for the kind words, Scrub Pro Uniforms team! We're so happy to hear Rep is streamlining your support and making a real impact. Thrilled to be part of your success and excited for what’s ahead!
Impressive tool with a comprehensive feature set that continues to surprise us even after months of use. The standout benefit is its ability to convert customers automatically, which has already shown tangible results for our business.
What truly sets Rep apart is their exceptional support team. They consistently provide quick responses and valuable assistance, demonstrating a commitment to customer success.
While we're still exploring all of Rep's capabilities, our experience so far has been overwhelmingly positive. The combination of robust functionality and top-notch support makes Rep a solid choice for businesses looking to enhance their customer conversion process.
Pros:
- Extensive feature set
- Automated customer conversion
- Excellent, responsive support team
Cons:
- Learning curve due to numerous features
Thank you, Magnum Bikes team 🚴♂️ 🙏
We're so happy to hear Rep is driving tangible results. Our goal is to ensure you get the most out of our features, and we’re glad our support team has been there every step of the way to assist.
Cheers to more conversions!
Game-Changer for Customer Communication and Conversion Rates!
Rep.ai has been an absolute game-changer for my business! Since integrating this app with my Shopify store, I've noticed a significant improvement in how I communicate with customers and leads. The AI-driven responses are incredibly accurate and timely, ensuring that my customers always feel heard and valued, no matter when they reach out.
What truly sets Rep.ai apart is its ability to handle multiple conversations simultaneously without missing a beat. This has been crucial for managing my growing customer base. The app's seamless integration with Shopify also means I can track customer interactions and conversions effortlessly, all from one dashboard.
But the best part? The impact on my conversion rates has been phenomenal! By providing instant and personalized responses, Rep.ai has helped me turn curious visitors into loyal customers. My sales have definitely seen a boost since I started using this app.
If you're looking for a reliable, efficient, and user-friendly solution to enhance customer engagement and boost your sales, Rep.ai is the way to go. Highly recommended!
I recently tried out this app and I have to say, I was initially hesitant due to its high price. However, after using it during the trial period, I can confidently say that it pays for itself in no time. This app is like having an extra staff member on hand, it's that helpful.
Chatbot is effective, streamlining customer queries and making the website more efficient. Support team is truly excellent, very helpful and easy to reach out to, I feel any issues we have will be investigated quickly and acted on and I can reach out easily.
Rep is the future of ecommerce. save yourself time and money and apply this technology to your store today. also the developers are very helpful.
REP has a surprisingly smart AI, it simply enhances your bank balance :)
It also provides exceptional customer support. It does require some training which is really easy to do, so that your AI will behave like one of your team members.
Plus, their support team is super responsive and helped us with anything we needed.
So far it seems like investing in this app was a great move and invaluable assistance to our customer service.
We highly recommend it!