Note globale
4,8
Nombre d’avis par note
  • 97 % des avis sont des avis à 5 étoiles
  • 0 % des avis sont des avis à 4 étoiles
  • 0 % des avis sont des avis à 3 étoiles
  • 0 % des avis sont des avis à 2 étoiles
  • 3 % des avis sont des avis à 1 étoiles
26 mars 2024

ZERO transparency ! After installing the app, it takes you to their website and there you got prices starting from $299/ month ! That's not even close to $29 / month how they advertise here. BIG RED FLAG !

Azzarome
Royaume-Uni
Environ une heure d’utilisation de l’application
Rep.AI Inc. a répondu 28 mars 2024

Hi, thank you for sharing this with us. We apologize for any frustration caused to you. We understand our pricing method wasn't clear to you. We value your feedback and are committed to making any needed adjustments to clarify it. 

To address your concern - as we explained in our previous email to you, and as detailed on our website and Shopify, while we do have a $29 plan, your store falls under our $299 plan due to your product count: our $29 plan is available for stores with up to 100 products; you have 3,101 products, which make the $299 plan the right fit for you. That's why you could sign up for this package only.

Again, we completely understand it wasn't clear enough to you and thank you for communicating this. We sent you another email today, in which we invited you to meet with us to learn more about your experience and how we can improve.
We're looking forward to receiving your response and meeting you.

Thanks,