Rep AI: ChatGPT Sales Chatbot

Rep AI strategically approaches customers when they need it most and helps them find exactly what they are looking for. They have helped us increase our conversion rate, spiking sales and we still enjoy a 20X ROI! Rep takes the manual work off our shoulders when it comes to support tickets - their AI powered bot can show our customers around the site, suggest products, collect leads, answer questions, provide special offers, track orders. We have the ability to train the AI on information so it answers just the way we want it to. Check out Rep for more results with less effort.

Rep has seriously helped us expand our customer service capabilities. My CSM Dafi has been incredible throughout the onboarding and development of our account. We absolutely love our product finder and it really helps customers figure out what product will fit their space. If there are any issues, Dafi is right on top of it and we have bi-weekly meetings to continue to improve our customer's journeys. She is so detail-oriented and always on it when it comes to improving our flows and questions. I am so excited to see how we continue to grow using Rep. Using the AI Rep has helped our customer service team free up time tremendously, which helps our efficiency as a whole.

Rep AI has transformed our customer service and had a significant impact on our conversion rate. The integrations with apps such as Yotpo Reviews and our customer help desk, Gorgias, have allowed us to provide relevant information to our customers when they need it, and efficiently pass off any specific inquiries to our team.

After 2 months of use, REP AI has so far been a very positive experience and has become a critical part of our tech stack. The best part is the AI will continue to get better as it interacts with more and more of our customers. The Rep team is also extremely helpful, proactive, and efficient. Dafi is an amazing person with a brilliant personality :)

Rep AI has been a pretty great experience so far! No, I am not an AI writing this review. How can you tell? Because I wrote two negatives into one sentence making it a positive which is something AI would not do, a mistake. Also, I did not travel back in time to stop Sarah Connor so there is that.

With all seriousness, Rep is much better than we expected. Their software is easy to use, all their implementations have increased our AOV and profit margins. Their staff, Ruben and Dafi, are super helpful and always there when you need them.

We are looking forward to see all the cool new features Rep will add especially with them implementing ChatGPT this past week. Here is to looking forward to the future, cheers!

As many of you can attest, the marketplace is inundated with AI companies touting their version of delivering positive results by using their AI product. We made the decision to go with Rep AI after countless hours of research and introductory conference calls with solution providers. We were impressed with the application demos, ease of integration, and technical flexibility of Rep AI’s technology. However, the deciding factor for our selection of them as our provider was their people-centric approach to doing business.

It was reassuring to have Rep AI’s Founder and CTO, Shaili Mizahi personally involved in each of our early planning and development meetings. This was the initial testament to their commitment to the people side of a technology business. Working with our Merchant Success Manager, Dafi Zeitlin has been an amazing experience! She is highly technically competent and shows genuine care for pleasing us as customers and the success of our business. She remained patient and informative as my team worked with her for almost a month designing custom flows to meet the specific customer support and sales needs of our customers.

We designed an abandoned cart recovery flow that allowed us to market to customers we otherwise would never have reached. This is because the customer never made it to checkout to leave their contact information. Identifying prospective customers by their IP address resulted in a 30-day order conversion rate of 31.44% with close to $100,000 in revenue. That's just one of our 15 flows.

The service side of Rep AI is equally impressive as it has resulted in a 98.6% “Helpful” designation by our customers. Their reporting platform gives us the tools we need to measure opportunity areas and success. They have been very responsive in addressing any additional reporting needs we have.

Without reservation, I highly recommend Rep AI as a top-tier service provider of article intelligence for your company.

Super recommended! Absolutely a great help for our small business. It's not just an AI tool. It's THE AI tool. It helps us with sales, collect money that is on the floor. Helping reducing customer service tickets. The automations are great. Rep's staff is superb, mega helpful. Thankful!

One of the main reasons I use Rep AI is to reduce the amount of support tickets I receive. Every time Rep AI answers a customer's question, that's one support ticket that I don't have to answer. After answering hundreds of customer questions it has saved tons of valuable time.

Another reason is the product finder. Having a store with numerous products, it can be difficult for customers to find exactly what they're looking for. Rep AI is able to suggest products, add products to cart, and push the customer to checkout, all while talking with the customer.

The last reason is the customer support. There's one thing I can't stand with apps and that's terrible customer support. Thankfully Rep AI has top notch customer support and they've been nothing but helpful so far. They have quick replies, long detailed answers, and just a genuine desire in helping your store improve.

As others testified, the Rep AI Concierge brings next-level customer satisfaction and customer support, saving (without exaggeration) hours of our time. We launched the chatbot on a Friday and by Monday, Rep AI had already solved countless customer queries that we didn't even have to lift a finger for! Rep AI will be the best (and cheapest!) customer service representative you will ever hire!

We've been using RepAI for the last month as our first AI Live Chat functionality on the site. The set-up and onboarding was fantastic - we're a larger retailer so the RepAI team really did the vast majority for us, setting up bespoke responses and ensuring it really delivered on what we needed it to do, as well as matching our brand voice.

We've now finished our free trial and moved into a retainer basis with a dedicated account handler. There's still some refinement to go, and ongoing improvements and ways to make it even more efficient for us, and useful for customers. But I'm excited to see what it can do.

Others have mentioned the price of the app. I have to say, if you work out how much money it's generating for you in sales, and saving you customers contacting your customer services team, it's actually very cost effective piece of kit.

I have to say, Rep AI really blew us away! You know how fast AI is moving these days, but with Rep, it feels like the future is already here. Their widget feels just like you're talking to a real person, which is awesome for an online store that gets customers who love to ask questions. We gave it a whirl with their 30-day trial, and honestly, the way it chatted with customers and got our brand’s vibe was impressive. And when we saw a 17% jump in our sales, we were all like, 'Yep, we're definitely keeping this!' It’s not just about meeting expectations, Rep’s kind of smashing them.