Helhetsomdöme
4,6
Antal per omdömesnivå
  • 93 % av omdömena har 5 stjärnor
  • 0 % av omdömena har 4 stjärnor
  • 0 % av omdömena har 3 stjärnor
  • 0 % av omdömena har 2 stjärnor
  • 7 % av omdömena har 1 stjärnor
19 oktober 2023

One of the main reasons I use Rep AI is to reduce the amount of support tickets I receive. Every time Rep AI answers a customer's question, that's one support ticket that I don't have to answer. After answering hundreds of customer questions it has saved tons of valuable time.

Another reason is the product finder. Having a store with numerous products, it can be difficult for customers to find exactly what they're looking for. Rep AI is able to suggest products, add products to cart, and push the customer to checkout, all while talking with the customer.

The last reason is the customer support. There's one thing I can't stand with apps and that's terrible customer support. Thankfully Rep AI has top notch customer support and they've been nothing but helpful so far. They have quick replies, long detailed answers, and just a genuine desire in helping your store improve.

TechSpade
Kanada
Ungefär 2 månader användning av appen
10 augusti 2023

As many of you can attest, the marketplace is inundated with AI companies touting their version of delivering positive results by using their AI product. We made the decision to go with Rep AI after countless hours of research and introductory conference calls with solution providers. We were impressed with the application demos, ease of integration, and technical flexibility of Rep AI’s technology. However, the deciding factor for our selection of them as our provider was their people-centric approach to doing business.

It was reassuring to have Rep AI’s Founder and CTO, Shaili Mizahi personally involved in each of our early planning and development meetings. This was the initial testament to their commitment to the people side of a technology business. Working with our Merchant Success Manager, Dafi Zeitlin has been an amazing experience! She is highly technically competent and shows genuine care for pleasing us as customers and the success of our business. She remained patient and informative as my team worked with her for almost a month designing custom flows to meet the specific customer support and sales needs of our customers.

We designed an abandoned cart recovery flow that allowed us to market to customers we otherwise would never have reached. This is because the customer never made it to checkout to leave their contact information. Identifying prospective customers by their IP address resulted in a 30-day order conversion rate of 31.44% with close to $100,000 in revenue. That's just one of our 15 flows.

The service side of Rep AI is equally impressive as it has resulted in a 98.6% “Helpful” designation by our customers. Their reporting platform gives us the tools we need to measure opportunity areas and success. They have been very responsive in addressing any additional reporting needs we have.

Without reservation, I highly recommend Rep AI as a top-tier service provider of article intelligence for your company.

SNOW® Oral Care
USA
3 månader användning av appen
23 augusti 2023

Great app!
Rep.ai is not just another bot. The AI performs just like another member on the team, we can brand it according to the style of our store and we can also train it on information we want it to provide.
The platform has helped us boost sales and brand loyalty through collecting subscribers and rewarding them with special offers. It really helped us automated our processes, it’s had such a positive impact and now we couldn’t imagine our team without it!

crocsnew2
Israel
Ungefär en månad användning av appen
17 juli 2023

The REP app has been a great help on our Support channel and has contributed to increasing our revenue. The Support team has been super helpful since the onboarding process and throughout our experience using the chat.
Loving the new implementations and features of the app!

ONEONE SWIMWEAR
USA
6 månader användning av appen
28 augusti 2023

Super recommended! Absolutely a great help for our small business. It's not just an AI tool. It's THE AI tool. It helps us with sales, collect money that is on the floor. Helping reducing customer service tickets. The automations are great. Rep's staff is superb, mega helpful. Thankful!

NYCMode
USA
2 månader användning av appen
6 juni 2023

Rep AI is an amazing software that actually works! It has eliminated a big chunk of our customer service manual responses and helped with increasing shoppers cart sizes.

Fuller Brush Company
USA
7 månader användning av appen
Redigerat 10 juli 2023

Rep makes it so that we can have customer service chat available 24/7 and has led to a significant amount of add to carts and conversions! Would love to see it have more truly AI capabilities!

Kinn
USA
5 månader användning av appen
17 augusti 2023

Great app by the team. Super customer service team that assist us in the onboarding as well.

Excited on the future of the app. And much more that we can achieve with it!

Tumbleweed Plants
Singapore
3 månader användning av appen
31 juli 2023

Great app and great team! Love it!
Our experience with Rep has been amazing so far, it has been working great and everthing went so smooth, from onboarding to deployment, and the team behind it has been so responsive an helpful!

WeShoes
Israel
17 dagar användning av appen
6 juli 2023

This is a game-changer and has reduced our customer service tickets by a huge amount. Worth it and great support!

Ascent Nutrition
USA
28 dagar användning av appen