Rep AI: ChatGPT Sales Chatbot

We've been using RepAI for the last month as our first AI Live Chat functionality on the site. The set-up and onboarding was fantastic - we're a larger retailer so the RepAI team really did the vast majority for us, setting up bespoke responses and ensuring it really delivered on what we needed it to do, as well as matching our brand voice.

We've now finished our free trial and moved into a retainer basis with a dedicated account handler. There's still some refinement to go, and ongoing improvements and ways to make it even more efficient for us, and useful for customers. But I'm excited to see what it can do.

Others have mentioned the price of the app. I have to say, if you work out how much money it's generating for you in sales, and saving you customers contacting your customer services team, it's actually very cost effective piece of kit.

Not only has Rep increased revenue and conversion, but it's helped decrease the amount of support tickets our team was getting. Between the excellent onboarding and how well Rep works straight out of the box, it's easy to recommend!

Rep AI has been great! Its aided in boosting sales, and it has allowed for our customer service team to focus on more involved tasks through its ability to answer common, less-involved questions right on our website. The setup process was fairly easy, and the customer support staff was very dedicated to making sure our implementation process went smoothly. Definitely worth it!

As others testified, the Rep AI Concierge brings next-level customer satisfaction and customer support, saving (without exaggeration) hours of our time. We launched the chatbot on a Friday and by Monday, Rep AI had already solved countless customer queries that we didn't even have to lift a finger for! Rep AI will be the best (and cheapest!) customer service representative you will ever hire!

We REALLY loved this app, however the pricing did seem misleading so be aware that there is a significant price jump from what is shown as a starter price to a more robust menu of features. In all of our tests of AI chat Apps, REP was by far our favourite - and the easiest to use. However.... the inability to modify some AI replies without jumping to $500 a month was a deal breaker and led to us uninstalling.