RepairTracker: Repair Tickets

RepairTracker has been a great addition to our business. It makes managing repairs much easier by keeping everything organized in one place through Shopify. We can track repair jobs, keep customers updated, and streamline our workflow. It’s simple to use and saves us time. Highly recommend it to any business that handles repairs!

Great repair tracking tool, backed by genuinely great support

We've been running RepairTracker at Musos Corner (a music retail store in NSW) for our guitar repair workflow, and it's been a great fit. The interface is intuitive enough that our team picked it up quickly, and it's made tracking repair jobs from intake through to completion far more organised than what we were doing before.

The standout for us, though, has been support. We hit a strange issue early on where the app was failing to load intermittently on our store WiFi — the kind of problem that could easily have been written off as "just the app being buggy." Instead, support worked through it with us properly, and we traced it all the way down to a network-level bottleneck caused by one of our WiFi extenders. That's a level of diagnostic effort you don't often get from software support — most teams stop at "have you tried reloading?"

Response times have been quick every time we've reached out, and the fixes/suggestions have actually worked rather than being generic troubleshooting steps. For a small retail business juggling repairs alongside everything else, having a repair management platform that's reliable AND has a support team that actually digs into problems has made a real difference.

Happy to recommend it to other music retailers looking to get their repair workflow under control.

Great app! It has everything you need to manage a workshop.
We use it specifically for a musical instrument repair and maintenance workshop, and it has everything we need.
The developer is also very responsive and helpful when it comes to issues and feature suggestions.
Highly recommended!