You've seen repeat customers come back to your store. Sometimes you'll recognize their names, other times you'll recognize their addresses, but the majority of them you can't remember - especially at your order volume.
Even if you're only getting the standard reorder rate of 27%, that's a lot of repeat orders everyday. With 100 orders every day, that's 27 reorders.
What really hurts though is that you can't treat returning customers any better because you don't know when a repeat order comes through.
You know that great feeling when that local store remembers your name and what you bought last time? How do you do translate that online when you all you see is Order Number #10292 to be shipped to 123 Main St.?
It would be nice to tell a difference between an order for a new customer and a repeat customer. Then you would have the opportunity to treat repeat customers better, reward their loyalty, and not lose them to a competitor.
Imagine if you could be notified immediately when a repeat customer places a new order.
Instead of mechanically processing every order, you're notified when a repeat order comes though.
Basically, the kind of things that people love to post to Facebook or Instagram which create goodwill towards your company and products.
You can't do any of this until you get visibility into your which orders are for your repeat customers. Once you do have that level of insight, you can put any customer retention strategy in place.
Well, with Repeat Customer Notifications, you will have this visibility into your repeat customers.
You'll get automatic email notifications telling you every time a repeat customer places a new order.
With notifications that appear directly in your email, you won't have to dig into Shopify's dashboard to find your repeat customers and their orders - you'll know immediately.
These notifications will be delivered directly to you or anyone on your staff.
You don't even need to give everyone Shopify accounts.
You'll be equipped with an app that automatically keeps you updated when your repeat customers reorder.
You can start getting notifications from your repeat customers right away, in under four-point-five minutes from now.
That's it. There's no configuration required to get started.
Now get ready. Your first notification will appear with your next reorder.
Then for the next 14 days you'll receive immediate notifications for every single repeat order.
P.S. Reorders are one of the most valuable parts of ecommerce stores. For a store that gets 100 order day, if you don't have any repeat customer notifications setup you're missing out on at least 27 opportunities to improve your relationship with your repeat customers. Install Repeat Customer Notifications and improve your customer retention.
No reviews yet. You should write the first review.