Recensioner (51)
Förfina
-
Efter omdömen
Ein tolles Tool um seine Kunden besser zu verstehen. Kann ich jedem nur empfehlen.
Tolle Dashboard btw
Not too fancy but records a lot of sessions for a free app. Easy to use, you can filter recordings based on sessions you're interested in. Great, overall.
Stay away from this app! It claims to offer a 7-day free trial, but I uninstalled it on the same day and still got charged.
Great review on the backend of the store love the site
excelent
Excellent App!!! it Help us to improve our e-commerce in a customer vision! I Really Recomend it!!!
It doesnt show all time customer spends on site. Often you can see on the replay that customer is already scrolling next site and you CANT WATCH CART AND CHECKOUT to check where and why customers buy. I dont recommend it
Please note apps (and I mean *any app*) can not record inside Shopify checkout pages due to security and privacy reasons. In fact, Shopify blocks any scripts from loading inside checkout pages.
This means, it won't be possible to watch customers while they are inside the checkout page as they fill in their credit card details and other very sensitive information which is considered PII (personal identifiable information).
Popcorn is designed to follow very strict privacy rules, keeping all sessions anonymous. Otherwise, you (as a merchant) might face severe legal issues. In other words, this set of rules is there to keep you safe.
As such and by design - sessions will be cut off at the point where customers proceed to checkout. That is the most common reason for a recording freeze.
Please let us know if you have any other questions or concerns.
You can reach out to us directly via email support@conversionbear.com
Really good. Helped me to track the behavior of my customers and to see , where I could improve my website..
Thank you so much for your 5 star review! We really appreciate hearing that our app helped you to track the behavior of your customers and see where you could improve your Shopify store. Thanks again!
Cette application est bénéfique, fonctionne bien et apporte beaucoup pour développer la boutique et son organisation. Cela permet un meilleur lendemain, plus contrôlé.
App muito boa, tem tudo tal e qual descrito e é bastante útil para saber ao certo qual o comportamento do cliente e melhorar as partes necessárias
C'est performant et précis. Vraiment je recommande fortement !
Les suivis de clics et les infos de retour client sont top.
Très bien pour comprendre les points forts et points faibles de la boutique, j'espère pouvoir trouver des axes d'amélioration
it allows to record customers as they visit i use it for a number of stores id highly recommend if you want to know th behaviour of your customers
OMG i tested this out and this is awesome this will for sure help me see what they are looking at where I can do more promos on so excited!!
I like it. very good, store is up and running i recommend this to everyone that has a shopify store
It's good if it's not stuck. Noticed when visitors visit my site & look at multiple items I can't see the complete replay. The replay just stops after the first item view. I have reached out about my issue twice with no response. will have to look into another play back app.
Hi there,
We will not record checkout pages due to security and privacy reasons.
So some sessions will be cut off at that point.
In addition, some parts of the "video" might be missing, as it's not actually a video. The app simulates your store HTML and visitors mouse movements. It's more of a front end simulation of your store, rather than a video.
You can read about the technology here: https://en.wikipedia.org/wiki/Session_replay
(If we would record a video - that would make your store unusable as it would take the entire bandwidth).
As such, some HTML elements might result in error in the simulation. We are constantly working on improving the HTML simulation on our end to reduce such cases. But we can't technically guarantee 100% coverage.
We have responded to your initial messages 9 days ago, please check your email inbox for more information.
I am a new brand, and I do my own development. This app really helped me understand some of the pain points by seeing patterns of where customers where leaving the store and I am able to action and test new things quickly. I think it’s a must have to be honest
Works well! Helpful to see what customers are doing on your store and where they might be having trouble so you can fix it.
I think the app is great, I can see exactly what the customers have been doing in the store. That's a very good thing
Very pratical app, easy for integration and easy to use. I downloaded the same day and have results the same day. Thank you very much
Thanks for this awesome app! Watching what people do on my website leads me to improve on some areas of the store. I find it very useful and informative.
App is not accurate. I see missed checkouts. I go to see how the customer user experience was and I don't see anything recorded.
Thanks for sharing your concern.
You're right - we will not record inside checkout pages due to obvious security and privacy reasons. It's also not technically possible with any other app or service (as Shopify blocks any 3rd party scripts in checkout pages). While Popcorn shows an indication of an abandoned cart, sessions will cut off at that point.
In case of missing sessions, those can be caused by:
🐇 Bounce
Your customer bounced off the page - visited for a very brief time and left.
This is highly common, you can compare it to your Google Analytics bounce rate.
🤖 Bots
Your store is being visited by internet bots. There are plenty of bots that scrape the web to gather information. For example - Google uses a bot for site indexing. These are not buyers - they go on your store, pick up the technical info they need and leave.
Popcorn will not record these visits.
⏳ Loading times
The app only kicks in and starts recording after pages finishes loading. Why? because we do not want to interfere with your store loading speed. So on each page, the app would not run, until the page is fully loaded. Depending on your customer (or yourself) loading speeds - this might appear as shorter sessions than they actually are.
In case of missing parts in the recording itself:
Some parts of the "video" might be missing, as it's not really a video.
The app simulates your store HTML and visitors mouse movements.
It's more of a frontend simulation of your store.
You can read about session recording technology here: https://en.wikipedia.org/wiki/Session_replay.
If we would record a video - that would make your store unusable as it would take the entire bandwidth.
That said, we are constantly working on improving the HTML simulation on our end to reduce missing parts. But, we can't technically guarantee 100% coverage. I'm afraid no simulation engine can.
Last notes:
✅ Popcorn has a satisfaction guarentee - if you're not happy with the app, we will refund you in full. That's why I always recommend comparing it with other engines. Multiple apps can run at the same time so you could easily compare results. I believe you'll find we provide the best product in the category.
✅ I hope that the other 153 five star reviews with vouch for the app's quality, value and our support team's level of service. Our customers always come first.
We're here to help if you decide to give the app another try in the future.
Sometimes, things just don't go as expected but I think I deserve a chance to help you fix the issue you had and provide you with great service and make sure you are happy with it.
As you're an entrepreneur yourself, I hope this resonates.
Best wishes,
Jonathan.
CEO @ Conversion Bear
Free to intall and set up. Works like a charm. It's a great app and it is FREE. Customer support is also top!
Very limited interface with many shortcomings in comparison to other similar apps. The app would have gotten 1 star only but chat support is very good and great customer service that gives usefull answers should always be rewarded.
The app is awesome and it really works. The only thing that I have a problem with Shopify Apps is that they take away more from you that what you get in a hostile business environment. The more you add apps, the more you get milked
wow what I just experienced as my first session was awesome! I honestly think Im going to love this app
Been meaning to leave this review, but I wish more apps were like this one, where they actually provide value and have a support staff the actually helps or is existent. Thank you guys I will forever be a longtime customer!
I rate the app 100, 5 is not enough. Best app ever, Helps you find your mistakes, And learn what to fix, And Learn what your customers want, Best customer service, Understanding and helping people. Everyone needs this indeed. Give it a try. You won't regret it %100.
Top top top !!!
Le service est complètement Damn ! J’ai beaucoup appris avec toutes les visites sur mon site...
Bravo et Merci :)
Wow, a must have, very useful to see how behave your visitors, we learn a lot actually, we can see that what matters for us in term of site design is not always what the customer cares about :) and the opposite is true ! Also very useful to debug as during replay we can see some bugs, mistakes or misconception. Worth any penny
best best best best best best best best best best best best best best best best best best best best best best best best best best best best best best best best best best best best best best best best best best best best best best best best best best best best best best best best best best best best best best best best best best best best best best best best best best best best best best best best best best best best best best best best best best best best best best best best
Really useful and easy to use. You can see what's wrong with your website and change it. This app is a powerful tool for anyone who wants to improve the overall website experience.
will be using this app to help me diagnose issues within my funnel. Will be updating this review!!!!
It works perfectly fine and does what it promises to do. One of the most helpful tools i have seen in a while.
It is great to see how website visitors run thru our site. A little bit spooky. But very, very helpful. Thank you, Conversion Bear
I've actually been waiting my entire life for something like this. and its FREE. Thank you guys!!!!!
Well holy cheese!!!!! This app is a dream~ and works perfectly for what I needed!!!!!!!! Bless!!!!!! Another pleasant surprise was that it doesn't just record sessions as they happen, but it also shows where returning visitors are coming from!!! Wowzers~! I never would have known, otherwise!!! Whomever came up with this app idea was really on the ball!✨✨✨✨✨
Very clean UI. I love how easy it is to use and understand. I was using a similar app before, switched over to this immediately.
It is soooooooooo cool,although it only can record 500 replay,It is Free!!! I like this app!!!!!!!!!
5-stars, must have. hopefully it doesn't affect load speed. not sure what else to say to hit the word count, i mean, does what it says if not more, free, what more could you ask for?
A visitor recording app that does what it says perfectly and is FREE? I thought it was too good to be true and possibly have some limitations but I am proven wrong! The app is wonderful - setup is seamless, shows replays perfectly and has enough filters for store events. What more can one ask for? Heatmaps maybe! :P
It's perfect, an app that helps us to better analyse the behaviour of our visitors and thus adjust our site.
Great!
It's a good app, i love it. Works perfectly, allow to track clients in our website! With a video recording session.
An amazing & cool Shopify app. A good & cool option of recording your customers' actions on your website. This really helps you to work on the things which annoy your customers or doesn't look good. The screen recorded video has a little bit defect in the quality, when viewed.
But no prob. it's an amazing app!!
I just installed this app & it's so cool! I've installed almost all apps from conversion bear. Such great working apps! & for FREE? can't beat that!!!!
Works a treat, for a free app it brings insane value, must have app! Being able to see where our customers navigate to, and spend time is critical to tailoring the experience and increasing conversions.
This thing is awesome!! One of the coolest apps I have seen and especially that it's free! What a deal!!
I really like this app. I helps me see how my customers move throughout my store. It is a great free app and I am glad I found it to use in my shop. Thank you Conversion Bear :)
A truly awesome app. It really is that unbelievably good! Use for a brilliant insight into how customers are interacting with your store. A must have.
I have just installed this and it works so well, It is clean and easy to understand, unlike other apps that do the same thing. I find this much better.
Perfect! I am satisfied that I can see everything my customers are doing, to better support them :)
Amazing customer service respond speed, I see why their reviews are either 5 or 4 stars! Their FAQs answered all my common questions, checkout page cannot be monitored and this is universal amongst all similar apps. So far, tested similar apps, and this one is showing a better recording overall.