Popcorn Replay Customer Visits

Popcorn Replay Customer Visits

by Conversion Bear

Watch your customers in action. Replay session recordings.

4.9 of 5 stars(159 reviews)

Watch your customers in action

Numbers alone can’t reveal how customers really interact with your store - we can, with our first e-commerce dedicated session recorder!

Eliminate guesswork

Track each customer’s journey from the minute they enter your store until the sale is complete. Find and remove blockers instantly.

Simple and efficient

One click to record. No code needed. Experience your store through the eyes of your customers, identify problems and save sales.


About Popcorn Replay Customer Visits

NEW FEATURE: Mobile session player

Experience your store through the eyes of your customers

When examining your buyer journey through numbers only, you are likely to overlook crucial store experience pitfalls. When it comes to your buyers - don’t stay in the dark. Now you can experience your store through the eyes of your customers!

Shopify Stores use Popcorn Replay to assess what's working, repair what isn't and evaluate new ideas. Session recordings help you focus on the things that are important, and eliminate elements that are less effective or harmful - saving you both time and money.

Track sessions

Tracking your customers’ clicks, taps and mouse movements makes it easy to identify usability issues on the fly. Use this information to discover problems in your add to cart and checkout flows, and solve them early on.

Dedicated for e-commerce only!

We built this from scratch with 1 person in mind - you. Get access to our unique customer timeline. Observe significant events like product page visits, cart page abandonments, and fully converted sessions. Pinpoint the biggest opportunities for improvement to save time and money - focus on what matters most.

Discover pitfalls and save your sales

We record live sessions on any device. See the browser, location, device and OS per each live session recording. Discover technical bugs and pitfalls early on. Act quickly to fix them, recover abandoned carts and win more sales.

Easy 1 click setup - developer free

No developers needed! Popcorn Replay works instantly with any store theme with 1 click. From the moment you enable the app in your store it will record live sessions on any device.

Around the clock support

We take pride in our dedicated support team. As store owners ourselves, we are determined to help you grow your business and reach your sales goals.

Key Features

  • Record and replay live customer sessions
  • Records customer sessions on any device - desktop, mobile or tablets
  • Share recordings
  • Exclude your own ip from recordings
  • Watch recordings on your mobile device
  • Bot filters
  • Exclude countries from recordings
  • Bulk delete sessions
  • View a timeline of each customer's significant actions - products viewed, cart viewed, checkout begun and checkout completed
  • See browser, location, device and OS information inside every recording
  • World’s first e-commerce dedicated live session recording app
  • Works out of the box with any other app or theme
  • Activate the app in 1 click and start recording today

Media gallery

Support

Free to install

7-day free trial included. Plans start at $9.99 / month.

4.9 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    97% of ratings are 5 stars
  • 4 of 5 stars
    2% of ratings are 4 stars
  • 3 of 5 stars
    1% of ratings are 3 stars
  • 2 of 5 stars
    0% of ratings are 2 stars
    (0)
  • 1 of 5 stars
    1% of ratings are 1 stars

Most recent reviews

Micronesia Fashion Boutique

Thanks for this awesome app! Watching what people do on my website leads me to improve on some areas of the store. I find it very useful and informative.

Shoy

App is not accurate. I see missed checkouts. I go to see how the customer user experience was and I don't see anything recorded.

Developer reply

October 1, 2021

Thanks for sharing your concern.

You're right - we will not record inside checkout pages due to obvious security and privacy reasons. It's also not technically possible with any other app or service (as Shopify blocks any 3rd party scripts in checkout pages). While Popcorn shows an indication of an abandoned cart, sessions will cut off at that point.

In case of missing sessions, those can be caused by:

🐇 Bounce
Your customer bounced off the page - visited for a very brief time and left.
This is highly common, you can compare it to your Google Analytics bounce rate.

🤖 Bots
Your store is being visited by internet bots. There are plenty of bots that scrape the web to gather information. For example - Google uses a bot for site indexing. These are not buyers - they go on your store, pick up the technical info they need and leave.
Popcorn will not record these visits.

⏳ Loading times
The app only kicks in and starts recording after pages finishes loading. Why? because we do not want to interfere with your store loading speed. So on each page, the app would not run, until the page is fully loaded. Depending on your customer (or yourself) loading speeds - this might appear as shorter sessions than they actually are.

In case of missing parts in the recording itself:

Some parts of the "video" might be missing, as it's not really a video.
The app simulates your store HTML and visitors mouse movements.
It's more of a frontend simulation of your store.
You can read about session recording technology here: https://en.wikipedia.org/wiki/Session_replay.
If we would record a video - that would make your store unusable as it would take the entire bandwidth.
That said, we are constantly working on improving the HTML simulation on our end to reduce missing parts. But, we can't technically guarantee 100% coverage. I'm afraid no simulation engine can.

Last notes:

✅ Popcorn has a satisfaction guarentee - if you're not happy with the app, we will refund you in full. That's why I always recommend comparing it with other engines. Multiple apps can run at the same time so you could easily compare results. I believe you'll find we provide the best product in the category.

✅ I hope that the other 153 five star reviews with vouch for the app's quality, value and our support team's level of service. Our customers always come first.

We're here to help if you decide to give the app another try in the future.

Sometimes, things just don't go as expected but I think I deserve a chance to help you fix the issue you had and provide you with great service and make sure you are happy with it.

As you're an entrepreneur yourself, I hope this resonates.

Best wishes,
Jonathan.
CEO @ Conversion Bear

CatCow Co

Free to intall and set up. Works like a charm. It's a great app and it is FREE. Customer support is also top!