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The app stop recording visitors, and they and the app automatically set their own settings, like recording only 3% from total visitors The app stop recording visitors, and they and the app automatically set their own settings, like recording only 3% from total visitors
Update July 29, 2021. We've reached out a couple of times but have not received a response from the customer.
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Hi there - we apologize for your recent experience with Replay. We limit the recordings for stores with high traffic to help distribute the sessions across the month. However, this is something we can modify on a case-by-case basis.
We'll be in touch with you soon!
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APREMIUMLIFE
Mo provided me with top-notch customer service this evening!!! I highly recommend Mo for your customer service needs! Thank you so much!!! I couldn't be happier!!! :)
Very Nice app to see what your customers are looking at to help you figure out conversions and such.
awesome customer service and great app, i will start using it a lot more often since i have full confidence that this app may give me tons and tons of extra conversions!
this app is pretty awesome, it is so fabulous. i love all the way and it is the best app i ever use.
Vraiment bien, pour une fois qu'il y a une application qui est gratuite, je commence a l'utiliser on va voir ce que ca donne
Sorry, but I think should be there more explanation about the action we could possibly take based on customer behaviour. It's recording my own visits and my admin's visit and it makes the list enormous ( it should not happen as we are all day working on the website in and out) I do not believe its recording properly as I have sales from customers from abroad and did not appear there at all. It could be great but still, there are room for lots of improvement. Did not do anything to my business.I wish I could be leaving a great review but...
We appreciate your feedback! The function to exclude the sessions is something we are definitely looking forward to implementing. We'll reach out via email to get more details :)
This is great ! Though It can't scan the check-out page / payment page. And ,the app has only 1 page for all visit videos.
This is the app I was looking for!! Recording user behavior is the perfect way to understand them. It is the perfect complement with the other analysis.