Peek! ‑ Better Replay & Survey

its simple and integrated. let's see if it stays that way

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Update 05. June 2021
In an email conversation, the changes were explained to me in more detail because of privacy concerns. These are described on the website, but it remains that data is requested and accessed, which are irrelevant. The app has received a nice update and the UI is much better. At the same time, more features have been added. I have installed the app again and will look at it again. But I am still skeptical about privacy.
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Update 27. February 2021 I was a bit surprised when I wanted to open the app today, after a long absence, and was prompted to reinstall the app because the already installed one no longer works. In addition, the app wants to access data that are completely irrelevant to the function of the app, just to grab customer data! Why? This is a no-go for me! A deterioration towards my customers and data protection, even if the app can be used for free. For this 1 star and deleted.
************************** All in all a good app, but the rendering in the desktop browser is not correct, as it shows the mouse always in the wrong position. There is for sure more potential in this app, but for a free app, it is really good. Not sure if during the recording session the shop was slower. Maybe it was just a feeling. PRO
+ FREE!
+ Helpful to find errors, navigation problems or other issues
+ Very clear and understandable UI CONTRA
– Rendering not correct in a desktop browser (Firefox 75 on Mac OS X 10.13.6) and iPhone 11 Pro iOS 13.4.1, the mouse is offset visible
– Implemented videos on product pages are not recorded (JavaScript Error)
– Form fields and search field are not readable, only stars are visible, even if it's not a password field. Would be good to see, to check if people write wrong search string for example (search string is visible in the dropdown history)
– Would be nice to have a timeline in the progress bar to check how long a user stops browsing at some point (e.g. when they read info or article)
– The first 30% of a record was idle time and was not skipped. The whole record was (11 min), 30% of 11min is a long time not skipped. Thanks to the developer for this great app, I will continue using and hope you will find a solution to the issues.

Good to use ...............................................................................................................................................................

I'm hoping that this app will allow me to gain more insight into our customer's actions. I've read great things and expect great things.

So far very interesting. Looking forward to exploring this app's potential. I wonder why the videos start at random places or is that where the user lands ?

if there is a log of what customer did that would be better than watching through hundreds of videos

Replay is a free one-trick pony that provides a few helpful insights. I used a similar app with infinitely more features prior to GDPR. So Replay feels anemic by comparison.

Playback is marginally helpful. There is no way to view activity on specific pages or in certain regions with this version. Having thousands of weekly visits, analysis boils down to randomly replying some of the long sessions.

Even with idol time suppressed, many of the anonymous recordings show no cursor activity. Sessions reveal that most visitors are looking for a non-existant high-resolution image to download instead of purchasing posters.

It works but not in real time way. And it can not be refreshed from the same window. Must go back to open again from Shopify platform.

this app is super sweet, but it seems that it hasnt appeared in the app dashboard for my homepage. I need to sort that out before I give an honest review.

I will post a review when I have had time to use it for a while. In the meantime, what on earth does Quick Onboarding mean?