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While the UI of the app is clean and easy to use, its riddled with bugs.
This means that the ability to filter and view on events often does not work, the session time is not accurate, session recordings are often cut off, and more recently, the recordings are duplicated.
While the support team responds to your bug tickets, bugs are rarely resolved and you'll need to chase them to get any update. For a $30 / month app - this is not acceptable.
Great app to analyze customer behavior and adjust the website accordingly.
The anonymous insight into page interactions and flows has been helping us choose and prioritize product and web updates.
very nice APPLICATOIN
I just installed it, and it seems ok.
EDIT
The paid version is too expensive and not worth it.
If you cancel, make sure it is close to your billing date, since it gets canceled the moment you request it, and you will lose the remaining of your subscription despite having paid for it.
Amazing and quick customer service ! They resolved my issue immediately.
Pretty convenient plugin for ascertaining where customers go on the website and where the most attention is given and, equally important, see what might cause a customer to leave the site.
This app is the best replay app I've used so far. Please don't go ahead and download other ones because I've noticed they slow your store. This app does not do that. It is also providing me with the most detailed insights into customer users.
This app does exactly what it promises to do! Although some features are limited, it's awesome that Peek offers free plan for starter to test it out. Live chat is also responsive and helpful. I'd recommend this app for all new/small businesses.
The app is a great tool to have especially for a new business!
