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1star. Even though its free, it has a lot of issues
- stopped working until support reinstalled it and didn't really give a satisfactory response
- nowadays it records maybe 1% of of visits to the site and for no reason skips the others; Support never responded to the second ticket i sent.
We can't replicate any issue. All of our tests are being recorded fine. Note that the recorder automatically ignores bot traffic. Please email us with more details on the number of recordings you're expecting to see and where those numbers are coming from. Thanks
Free then ratings changed... No mails or communcation with many bugs. do not recommend this app at all
Hi! We appreciate you taking the time to share a review. We reached out via email! :)
To clarify, we experienced some downtime in the past couple of days but it was solved within less than 24 hours.
We look forward to your reply!
This was my first review before I found out that it keeps on loading saying error and I'll update my review after i get support "Okaaaaaaaaaaaaaaaaayyyyyy who knew you can do this for free? Thank you guys for such an amazing app. I recommend 100%"
Hi - we're experiencing some downtime but our dev team is working to get this resolved as fast as possible.
No se como funciona.No se como funciona..No se como funciona..No se como funciona.. No em salen las grabaciones
Hi! The app is enabled correctly and recordings are being saved in your account. We reached out via email, if you experienced any issue, please let us know at replay@cartkit.com
Not Found. Contact admin for valid URLsNot Found. Contact admin for valid URLsNot Found. Contact admin for valid URLs
Hi! We reached out via email to provide instructions on how to solve this problem :)
I can't even open the website....................................................................................................................................................................................................................
didn't used to record everything
now it records nothing and it shows errors like recording length for a single video is 22176 Hours
No reason to deduct fees, belong to the fraudulent software. Charged for a month and still can't use paid features. Not recommended to use!
Thank you for your feedback, We've reached out to you via email to resolve the issue.
Your store was unable to use the paid features, as you switched to the free plan after being on our paid plan for a month :)
We apologize for the inconvenience.
Hasn't worked once since I downloaded, Trying to view sessions I get the same error message over and over again. Emailed support and had to chase twice in order to get a reply, and then It's just been left with the developers with no updates. Unfortunate really as the actual app looks great and if it worked would be fantastic!
This issue has been resolved! We're taking your feedback very seriously.
We reached out via email and we hope to hear back from you :)
When I first installed this app it worked well (of course during the free trial). It showed me the behavior of my customers and it allowed me to make some changes to my site to improve customer experience. Now, weeks later and during Black Friday when the traffic to my site has increased exponentially, I am unable to even open the app. It takes me to an error page and it asks me to log in, when I press that button it takes me to the page to install the app again. This is extremely frustrating. I will be uninstalling this app and finding something that actually works.
Update: We fixed this issue shortly after BFCM last year. We've reached out via email a couple of times, we look forward to hearing from you :)
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Hey there! We're experiencing some downtime due to Black Friday traffic but our Engineering team is working to get everything back to normal. This should be fixed shortly!