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This software has malicious deductions. I originally chose a package of $29/month, but I was charged $249 in one month. The relevant page does not explain how these extra fees are deducted, nor how the excess is deducted, and the money is deducted privately. After I asked about the situation, they just said they didn't know and were willing to refund the points for future use. After this, who would dare to use this plugin? I asked for a refund for the extra fees, but the customer service no longer responded. The latest reply said that the fees have been refunded, but after checking, only $29 was refunded, and the $249 was not refunded at all. They only made false comments to cover up their mistakes!
Hi there, we have already issued you app credits for $249 which can be used toward future app payments. We are also waiting to hear back from Shopify support regarding the status of your refund. As soon as we have an update we will reach out to you. Thanks for your patience.
Here's a screenshot confirming the app credits: https://share.zight.com/xQukA4ly
They changed the interface and now you have to accept the paid plan to be able to installed it. Even if it is written FREE at the shopify store.
After they say you can change on the app. But you are still obbliged to agree on the paid plan otherwise you cannot access the platform. Be aware if you are installing it.
For me it is just an scammy act and they call it marketing. I hope this commentary changes something because I don't think it is a good approuch to customers. Please just be transparent at first on Shopify App Store.
I am still waiting for my refund that they say they cannot find it.
Thank you for sharing your feedback, and we apologize for any confusion. Shopify requires users to agree to potential charges when switching between plans, but this doesn’t mean you’ll be charged while on the free plan. We understand how this might be misinterpreted and will work to make this clearer moving forward.
As for your refund, it has been processed, and we’ve communicated this to you. If there’s any further issue or if you need additional assistance, please don’t hesitate to reach out. We value your input and are committed to improving the experience for all our users.
I started a free trial, which I canceled, however they charged me anyway. I have been asking for a refund for 2 weeks and every time I contact them they tell me to wait without any solution.
Hello! When you install the app, you'll start with a 7-day free trial of the Pro plan, not the paid version. You can see how many days are left in your trial at the top of every page in the app.
If you decide the Pro plan isn’t for you, you can switch to the Free plan anytime before the trial ends, and you won’t be charged.
There is an issue with the refund process from shopify's end. We informed them when reached out to us. They will manually processing the refund. :)
Be carefull this is a cost-trap if you don't take care. It's only a free 7 days trial and after they can charge you up to $999,00 a month depenting on the usage!
To use or test it you have to willing in to this directly after installation!
Would not recommend to install or test this.
Hi!
Thank you for your feedback! To clarify, the 7-day free trial and pricing details are required by Shopify to be displayed during installation. This ensures transparency about potential charges.
Our support team is here to assist if you have any questions. If you were charged unfairly, you can always reach out :)
You don’t give your clients any opportunity to try the app before asking them to subscribe to a paid plan right from the start. No thanks, we find more value in other apps than in yours.
Hi there! When you install the app, you are not automatically on the paid plan, You are accepting a 7 day free trial of the Pro plan. We indicate how many days you have remaining on the Free Trial on every page of the app at the very top.
If you decide that you don't want the Pro plan, you can always downgrade to the Free plan before your 7 day free trial ends and you'll never be billed.
Great service
Got charged even though app was supposed to be free and now waiting for a respond for a refund since I didn't even use this app and got charged before even the month has finished
Hi there! You are accepting a 7 day free trial of the Pro plan. If you switch to the free plan within 7 days, you will NOT be billed. We indicate how many days you have remaining on the Free Trial on every page of the app at the very top.
The 7 day Free Trial allows you to experience the full features of the app that are included in the Pro plan. If you decide that you don't want the Pro plan, you can always downgrade to the Free plan before your 7 day free trial ends and you'll never be billed.
Please reach out to us via 24/7 live chat to discuss your refund. We will also be reaching out to you via email. Thank you
When I first installed this app it worked well (of course during the free trial). It showed me the behavior of my customers and it allowed me to make some changes to my site to improve customer experience. Now, weeks later and during Black Friday when the traffic to my site has increased exponentially, I am unable to even open the app. It takes me to an error page and it asks me to log in, when I press that button it takes me to the page to install the app again. This is extremely frustrating. I will be uninstalling this app and finding something that actually works.
Update: We fixed this issue shortly after BFCM last year. We've reached out via email a couple of times, we look forward to hearing from you :)
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Hey there! We're experiencing some downtime due to Black Friday traffic but our Engineering team is working to get everything back to normal. This should be fixed shortly!
This app was good in the beginning to view how people acted on my website. Now on Black Friday the app is glitchy, probably has to do with my FREE subscription. Let's hope the developer is not that shady to do that. I was actually thinking of upgrading but not now.
Update: This problem was fixed almost immediately after BFCM 2021. We reached out to the store owner but haven't heard back. Strict measures were taken to bring continued stability.
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Hi! We apologize for the inconvenience! This is not related to your subscription. We're experiencing some downtime due to Black Friday but it should be restored shortly.
It records the sessions but all the information is wrong. I know for a face a customer was local in MS and it has Illinois. It also always says new customer even if the customer is repeat. Recording info is useless if i cannot correctly identify locations of where my customers are coming from. It kept saying Quebec and other places that I do not sell to. I was about to try to start selling there but now i cannot trust the accuracy of this app. I'm going to delete and choose another app. I wished it worked.
Hi! Thank you for taking the time to leave a message - we reached out via email to understand your experience with Better Replay.