Peek! ‑ Better Replay & Survey , 2,408 reviews

Overall rating
Counts per rating level
  • 83% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
Edited May 10, 2020

great app! the app helps with know how your visitors well. and its easy to use it happy to find out about this app. definitely recommend it work but too quick when you replay the recoding

Pets World
United Kingdom
Time spent using app: 14 days
Edited May 2, 2020

The perfect app. very useful. Most other such applications are paid. But this is completely free. Thank you very much, I use this application to check the focus of customer attention. I want to check email messages so that my compet

Time spent using app: 3 months
April 23, 2020

So far very interesting. Looking forward to exploring this app's potential. I wonder why the videos start at random places or is that where the user lands ?

Runder Biltong
Time spent using app: Almost 3 years
CartKit replied April 23, 2020

We use geolocation based on the IP address. And although it is reliable, it isn't 100% accurate all the time. Reach out via email if you have any other question :)

Edited April 21, 2020

Pretty good for a free app. still trying to figure out it slows down my site at all. I was worried that having live video may slow down the load times.

Time spent using app: 4 months
Edited June 4, 2021

Update 05. June 2021
In an email conversation, the changes were explained to me in more detail because of privacy concerns. These are described on the website, but it remains that data is requested and accessed, which are irrelevant. The app has received a nice update and the UI is much better. At the same time, more features have been added. I have installed the app again and will look at it again. But I am still skeptical about privacy.
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Update 27. February 2021 I was a bit surprised when I wanted to open the app today, after a long absence, and was prompted to reinstall the app because the already installed one no longer works. In addition, the app wants to access data that are completely irrelevant to the function of the app, just to grab customer data! Why? This is a no-go for me! A deterioration towards my customers and data protection, even if the app can be used for free. For this 1 star and deleted.
************************** All in all a good app, but the rendering in the desktop browser is not correct, as it shows the mouse always in the wrong position. There is for sure more potential in this app, but for a free app, it is really good. Not sure if during the recording session the shop was slower. Maybe it was just a feeling. PRO
+ Helpful to find errors, navigation problems or other issues
+ Very clear and understandable UI CONTRA
– Rendering not correct in a desktop browser (Firefox 75 on Mac OS X 10.13.6) and iPhone 11 Pro iOS 13.4.1, the mouse is offset visible
– Implemented videos on product pages are not recorded (JavaScript Error)
– Form fields and search field are not readable, only stars are visible, even if it's not a password field. Would be good to see, to check if people write wrong search string for example (search string is visible in the dropdown history)
– Would be nice to have a timeline in the progress bar to check how long a user stops browsing at some point (e.g. when they read info or article)
– The first 30% of a record was idle time and was not skipped. The whole record was (11 min), 30% of 11min is a long time not skipped. Thanks to the developer for this great app, I will continue using and hope you will find a solution to the issues.

Time spent using app: Over 2 years
CartKit replied March 2, 2021

Hi! We truly appreciate your message. We did experience an issue with the login over the past couple of days but it was resolved as soon as we noticed.

We addressed your concerns via email and we're looking forward to your reply! :)

March 7, 2020

Android Recording Not working, Still pausing every time, the desktop recording is working great. Free geat app

Time spent using app: About 1 month
February 27, 2020

I like the features and good for tracking customers in stores viewing and improving for better store

Infinity Values Store
Time spent using app: About 2 years
February 20, 2020

I will post a review when I have had time to use it for a while. In the meantime, what on earth does Quick Onboarding mean?

The Face Painters South Africa for professional face paint supplies
South Africa
Time spent using app: 6 months
December 13, 2019

This app is quite useful. I can understand my customers better ; however , i m afraid this app will make my site slow so i m thinking if i need to remove it , thanks.

Anti-drop AirPods Case
Hong Kong SAR
Time spent using app: 7 days
Edited December 4, 2019

This is a great app to retrace the user actions. I definitely recommend this for new store owners. I have installed the same app on my other store and found this very useful. However I am having some issues with this app when I installed on my new store and I am unable to view recordings. I haven't received any response from them after contacting them couple of times.

Angela's Fashions
United States
Time spent using app: About 2 months