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Better Replay & Surveys

Heatmap & Google Analytics Alternative - Increase Sales & SEO

Shopify app insights
  • Popular with businesses in the United States

Free plan available

App highlights

  • Seamless workflow: use directly in Shopify admin

  • Up-to-date tech: works with the latest themes

Understand the way visitors interact with your store

Key values section

Track user behavior & actions

Convert visitors into customers. Replay full session recordings to understand how people navigate your website.

Insights to optimize your shop

Easy to read insights take the guesswork out of why a landing is not converting, or even proving if a design is successful.

Post-purchase surveys

Build and strengthen your connection with your customers through versatile surveys that provide valuable insights.

App details

Better Replay & Surveys

Better Replay & Surveys

See your website through the eyes of your visitors!

Shopify Stores use Better Replay to promote what's working, repair what isn't and evaluate new ideas.

Ever wonder why so many of your website visitors don't actually convert? Better Replay takes the guesswork out with live session recordings of each visitor on your store. This means a quick and easy way to see what visitors are looking at and how long they're onsite.

Think of it as a DVR for your Shopify store.

Installation of Replay is literally a click away – absolutely no coding required. Better Replay is ready to go out of the box, simply install the app and start watching visitor sessions on your store.

This is where you see what visitors really do on your website and where they get confused or stuck. Better Replay’s Heatmap alternative helps your team make data-informed decisions to improve your website and boost your conversions over time.

Session Insights

See the browser, session length, location, and timestamp for each session alongside the session recording. This app provides great insight into customer behavior so you can analyze and focus on what is important, or eliminate elements that are not working and costing you time and money.

Direct feedback through post-purchase surveys

Create simple surveys to learn directly from your customers. Short questions that integrate seamlessly to the checkout page open a direct line of communication that allows you to spot pain points in your store so you can drive up its performance. Use your customer base feedback to gather insights that help to refine your shopping experience and increase conversions.

GDPR Friendly

Better Replay is GDPR friendly, as an unidentified session is just that, unidentified, and as such recording that session for the purpose of session replay/session playback is ok.

Note that it is possible to capture personal or sensitive data passively if you are recording forms or pages where personal data is inputted or displayed on your website or application.

Awesome Customer Support

Contact our support team for clear and friendly customer support. We’re dedicated to the success of your business.

Instant Access To Upgrades

Don’t ever worry about missing an app version. All CartKit’s updates are automatic, so you always have access to the newest version.

Launch date

Better Replay & Surveys

Better Replay & Surveys

See your website through the eyes of your visitors!

Shopify Stores use Better Replay to promote what's working, repair what isn't and evaluate new ideas.

Ever wonder why so many of your website visitors don't actually convert? Better Replay takes the guesswork out with live session recordings of each visitor on your store. This means a quick and easy way to see what visitors are looking at and how long they're onsite.

Think of it as a DVR for your Shopify store.

Installation of Replay is literally a click away – absolutely no coding required. Better Replay is ready to go out of the box, simply install the app and start watching visitor sessions on your store.

This is where you see what visitors really do on your website and where they get confused or stuck. Better Replay’s Heatmap alternative helps your team make data-informed decisions to improve your website and boost your conversions over time.

Session Insights

See the browser, session length, location, and timestamp for each session alongside the session recording. This app provides great insight into customer behavior so you can analyze and focus on what is important, or eliminate elements that are not working and costing you time and money.

Direct feedback through post-purchase surveys

Create simple surveys to learn directly from your customers. Short questions that integrate seamlessly to the checkout page open a direct line of communication that allows you to spot pain points in your store so you can drive up its performance. Use your customer base feedback to gather insights that help to refine your shopping experience and increase conversions.

GDPR Friendly

Better Replay is GDPR friendly, as an unidentified session is just that, unidentified, and as such recording that session for the purpose of session replay/session playback is ok.

Note that it is possible to capture personal or sensitive data passively if you are recording forms or pages where personal data is inputted or displayed on your website or application.

Awesome Customer Support

Contact our support team for clear and friendly customer support. We’re dedicated to the success of your business.

Instant Access To Upgrades

Don’t ever worry about missing an app version. All CartKit’s updates are automatic, so you always have access to the newest version.

Launch date

Pricing

FREE

Free

  • 100 unique visitors/month
  • Session Recording
  • Shopify Integration
  • Ticket Support

GROWTH

$29/month

  • 7 Day Free Trial
  • 10,000 Unique Visitors/Mo
  • Custom Events
  • Custom Rules
  • Live Chat Support
  • +$10 for every additional 5,000 unique visitors

* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Reviews

4.7 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

Counts per rating level
  • 83% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars

List of reviews

Filter and sort reviews

  • EasyLife

    Location Morocco

    This app is very useful, and the customer support is the best, THANK YOU!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    Developer reply
    December 5, 2022

    We're glad you like our app and customer support. We really appreciate you leaving a review on our app! You can reach out anytime if you need assistance :)

    -Waqas.

  • Savage Babe

    Location United States
    Time spent using app 3 months

    This app lets me track all my visits so I can strategies around it! And the support team is responsive!

    Developer reply
    November 30, 2022

    Thank you so much for sharing your feedback. We always appreciate it. You can reach out to us anytime If you need help/assistance :)

    -Waqas

  • Give Yourself Kindness

    Location United Kingdom
    Time spent using app 12 days

    Really helpful, quick & kind customer service support and brilliant and super helpful app, thank you so much!

    Developer reply
    November 29, 2022

    Thank you for sharing your review, We're really glad that you like our app. We hope Better replay helps grow your store even more. Do let us know if you ever have any questions. All the best!

    -Waqas :)

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