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Om denne app
Lanceret
9. marts 2023
Sprog
Engelsk
Denne app er ikke oversat til Dansk
Kategorier
KundeanalyserFungerer sammen med
TidioOptag og genafspil eller se dine kunder i realtid med mulighed for at tale med dem live!
Genafspilningsappen, der understøtter live transmissioner og chat-integrationer! Tilslut til live sessioner for at øge dit salg og brug mindre tid på support. Få beskeder om sessioner, der allerede har interageret med din butik, men endnu ikke har lavet en ordre. Åbn en live forhåndsvisning af sessionen med et enkelt klik. Tjek dens attributter og indkøbsvognsvarer. Tilslut til besøgeren via vores chat-integration eller send en besked med vores notifikationspopup.
- Optag al trafik & tilslut til live session
- Filtrer efter indkøbsvognsværdi, fejl, UTM og meget mere
- Få flere salg ved at starte en samtale med dine besøgende
- Få besked om en live session, der sandsynligvis vil konvertere
- Forbedr din kundesupportproces med en live forhåndsvisning
Indeholder maskinoversat tekst
Priser
Live Only
$9 om måneden
- Kun live sessioner!
- 2000 live forhåndsvisninger/m
- 2 admin pladser
- 30 dages opbevaring
- Email support
- Live sessioner
- Chat integrationer
14-dages gratis prøveperiode
Starter
$19 om måneden
- 5000 optagelser /m
- 2 admin pladser
- 60 dages opbevaring
- Email support
- Live sessioner
- Chat integrationer
14-dages gratis prøveperiode
Pro
$39 om måneden
- 20000 optagelser /m
- Ubegrænset admin pladser
- 180 dages opbevaring
- Prioritet support
- Live sessioner
- Chat integrationer
- Funktionsanmodninger
14-dages gratis prøveperiode
Live Only
$9 om måneden
- Kun live sessioner!
- 2000 live forhåndsvisninger/m
- 2 admin pladser
- 30 dages opbevaring
- Email support
- Live sessioner
- Chat integrationer
14-dages gratis prøveperiode
Starter
$19 om måneden
- 5000 optagelser /m
- 2 admin pladser
- 60 dages opbevaring
- Email support
- Live sessioner
- Chat integrationer
14-dages gratis prøveperiode
Pro
$39 om måneden
- 20000 optagelser /m
- Ubegrænset admin pladser
- 180 dages opbevaring
- Prioritet support
- Live sessioner
- Chat integrationer
- Funktionsanmodninger
14-dages gratis prøveperiode
Indeholder maskinoversat tekst
Alle gebyrer faktureres i USD. Tilbagevendende og brugsbaserede gebyrer faktureres hver 30. dag.
3 anmeldelser
We tried every Tidio related app on here before we landed on this one.
I was looking for app which can help to improve our customer service by better understanding users behaviours. For a long time we are using a Tidio app, which is great live chat tool but missing some monitoring features that allows to detect where are the real obstacles than need to be improve. This app seems to do that job perfectly!. Now we can record all of the sessions, get some insides and finally know how to boost our store performance.
This app is fantastic! Definitely worth every money! I have used it in parallel with HotJar and Smartlook. That app records ALL visits with 100% of accuracy when the other only 40-60% of it. I love the Live Sessions that help me to push chat messages on Tidio and interact with people when they are considering the purchase. Thanks to that app I was able to start generating my first sales and significantly improve landing pages and website UX. Love it!
I was keen to see why my customers abandoned their carts. Therefor I tried this app. But this app didn't recorded any of my abandoned carts. Many records show errors, therefore very often I was not able to view my customers actions on my shop. But the worse is the customer service. I am waiting for days for a response, but nothing. I expected a decent customer service for a pricey app like this one. I definitely can't recommend this app.
Hi there, Tom!
I am sorry to hear that you didn't have a good experience with our app and the support team.
I have confirmed that there are many sessions with abandoned carts on your account, you can filter them using the "Has items in cart" filter option. This is true that many of your replays were showing errors, it was a theme-related recorder issue, but please add that we have fixed it within 24 hours of reporting. I am really sorry it happened.
When it comes to response time we are trying to respond within 24 hours but technical questions like a missing replay go through our development team and this could take more time. I personally checked and the longest you waited was 2 working days. The last email you wrote was Friday evening our time and we get back to you in the morning Tuesday. I am sorry if this is not satisfying, we are a new app in the app store and at this moment we prefer to spend more on developers to make the new features than selling live chat support.
I am reaching out to you via email and would greatly appreciate it if you could write back so that I can assist you better. I have also restarted your trial, we loved your input and hope to win you back.
Good luck with your store!
Om denne app
Lanceret
9. marts 2023
Sprog
Engelsk
Denne app er ikke oversat til Dansk
Kategorier
KundeanalyserFungerer sammen med
TidioUdviklet af ElevateToolbox
Om ElevateToolbox
4,0 i gennemsnitlig bedømmelse
1 års erfaring med at udvikle apps til Shopify App Store
Uchań Dolny 7, Łyszkowice, 99-420, PL
Support
Skriv en beskedsupport@elevatetoolbox.com
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