PlaybackPro ‑ Live Preview
Galleri med utvalda bilder
Höjdpunkter
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Fungerar med de senaste temana
Om appen
Lansering
9 mars 2023
Språk
engelska
Denna app finns inte översatt till svenska
Kategorier
KundanalyserFungerar med
TidioSpela in och spela upp eller titta på dina kunder i realtid med möjlighet att prata med dem live!
Replay-appen som stöder live-sändningar och chattintegrationer! Anslut till live-sessioner för att öka dina försäljningar och spendera mindre tid på support. Få notifikationer om sessioner som redan har engagerat sig med din butik men som ännu inte har gjort en beställning. Öppna en live-förhandsgranskning av sessionen med ett enda klick. Kontrollera dess attribut och varukorgsartiklar. Anslut till besökaren via vår chattintegration eller skicka ett meddelande med vår notifikationspopup.
- Spela in all trafik & anslut till live-session
- Filtrera efter varukorgsvärde, fel, UTM och mycket mer
- Få mer försäljning genom att starta en konversation med dina besökare
- Få en notifikation om en live-session som troligen kommer att konvertera
- Förbättra din kundsupportprocess med en live-förhandsgranskning
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Priser
Live Only
$9 /månad
- Endast live-sessioner!
- 2000 live-förhandsgranskningar/m
- 2 administratörsplatser
- 30 dagars lagring
- E-post support
- Live-sessioner
- Chattintegrationer
Prova gratis i 14 dagar
Starter
$19 /månad
- 5000 inspelningar /m
- 2 administratörsplatser
- 60 dagars lagring
- E-post support
- Live-sessioner
- Chattintegrationer
Prova gratis i 14 dagar
Pro
$39 /månad
- 20000 inspelningar /m
- Obegränsade administratörsplatser
- 180 dagars lagring
- Prioriterad support
- Live-sessioner
- Chattintegrationer
- Funktionsförfrågningar
Prova gratis i 14 dagar
Live Only
$9 /månad
- Endast live-sessioner!
- 2000 live-förhandsgranskningar/m
- 2 administratörsplatser
- 30 dagars lagring
- E-post support
- Live-sessioner
- Chattintegrationer
Prova gratis i 14 dagar
Starter
$19 /månad
- 5000 inspelningar /m
- 2 administratörsplatser
- 60 dagars lagring
- E-post support
- Live-sessioner
- Chattintegrationer
Prova gratis i 14 dagar
Pro
$39 /månad
- 20000 inspelningar /m
- Obegränsade administratörsplatser
- 180 dagars lagring
- Prioriterad support
- Live-sessioner
- Chattintegrationer
- Funktionsförfrågningar
Prova gratis i 14 dagar
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Alla avgifter debiteras i USD. Återkommande och användningsbaserade avgifter faktureras var 30:e dag.
3 recensioner
We tried every Tidio related app on here before we landed on this one.
I was looking for app which can help to improve our customer service by better understanding users behaviours. For a long time we are using a Tidio app, which is great live chat tool but missing some monitoring features that allows to detect where are the real obstacles than need to be improve. This app seems to do that job perfectly!. Now we can record all of the sessions, get some insides and finally know how to boost our store performance.
This app is fantastic! Definitely worth every money! I have used it in parallel with HotJar and Smartlook. That app records ALL visits with 100% of accuracy when the other only 40-60% of it. I love the Live Sessions that help me to push chat messages on Tidio and interact with people when they are considering the purchase. Thanks to that app I was able to start generating my first sales and significantly improve landing pages and website UX. Love it!
I was keen to see why my customers abandoned their carts. Therefor I tried this app. But this app didn't recorded any of my abandoned carts. Many records show errors, therefore very often I was not able to view my customers actions on my shop. But the worse is the customer service. I am waiting for days for a response, but nothing. I expected a decent customer service for a pricey app like this one. I definitely can't recommend this app.
Hi there, Tom!
I am sorry to hear that you didn't have a good experience with our app and the support team.
I have confirmed that there are many sessions with abandoned carts on your account, you can filter them using the "Has items in cart" filter option. This is true that many of your replays were showing errors, it was a theme-related recorder issue, but please add that we have fixed it within 24 hours of reporting. I am really sorry it happened.
When it comes to response time we are trying to respond within 24 hours but technical questions like a missing replay go through our development team and this could take more time. I personally checked and the longest you waited was 2 working days. The last email you wrote was Friday evening our time and we get back to you in the morning Tuesday. I am sorry if this is not satisfying, we are a new app in the app store and at this moment we prefer to spend more on developers to make the new features than selling live chat support.
I am reaching out to you via email and would greatly appreciate it if you could write back so that I can assist you better. I have also restarted your trial, we loved your input and hope to win you back.
Good luck with your store!
Om appen
Lansering
9 mars 2023
Språk
engelska
Denna app finns inte översatt till svenska
Kategorier
KundanalyserFungerar med
TidioSkapad av ElevateToolbox
Om ElevateToolbox
4,0 i genomsnittligt betyg
Har skapat appar för Shopifys appbutik i 1 år
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Support
Skicka ett meddelandesupport@elevatetoolbox.com
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