Replyco ‑ eCommerce Helpdesk
Galleri med udvalgte billeder
Om denne app
Lanceret
11. oktober 2022
Sprog
Engelsk
Denne app er ikke oversat til Dansk
Kategorier
Administration af supportsager , Support – andetFungerer sammen med
Amazon, eBay, Facebook Messenger, Linnworks, Many More, TelegramCentraliser alle dine kundespørgsmål på ét sted. Besvar dem på minutter, ikke timer eller dage.
Med Replyco kan du nemt administrere alle dine kundespørgsmål, fra alle salgs- og sociale mediekanaler, i en intuitiv indbakke. Hvad mere er - alle samtaler kommer med en 360-graders kundevisning, herunder ordredetaljer og tidligere købshistorik, hvilket gør det meget lettere og problemfrit at svare på dem. Automatiser opgaver, strømlin dine arbejdsprocesser og lever exceptionel kundesupport på en brøkdel af tiden.
- Tilslut til alle større salgskanaler og sociale medieplatforme.
- Se og svar på alle beskeder fra ét sted.
- Få adgang til vigtige kunde- og ordredata, når du ser en besked.
- Automatiser beskedadministration med auto-tildeling, auto-svar og mere.
- Spar tid med tilpassede e-mail-skabeloner (forberedte svar).
Indeholder maskinoversat tekst
Priser
7-dages gratis prøveperiodeGrundlæggende
$70 om måneden
- Ubegrænsede billetbeskeder
- Ubegrænsede brugere
- Ubegrænsede integrationer
- Brancheførende helpdesk
- Auto-matchede ordredetaljer
- Prioriteter og SLA
- +Mere
Standard
$140 om måneden
- Ubegrænsede billetbeskeder
- Ubegrænsede brugere
- Ubegrænsede integrationer
- Inkluderer alle Grundlæggende funktioner +
- Amazon feedback anmodninger
- Smart filtre
- +Mere
Forretning
$350 om måneden
- Ubegrænsede billetbeskeder
- Ubegrænsede brugere
- Ubegrænsede integrationer
- Alle Standard funktioner +
- Tilpassede felter
- Dashboard tilpasning
- +Mere
Grundlæggende
$70 om måneden
- Ubegrænsede billetbeskeder
- Ubegrænsede brugere
- Ubegrænsede integrationer
- Brancheførende helpdesk
- Auto-matchede ordredetaljer
- Prioriteter og SLA
- +Mere
Standard
$140 om måneden
- Ubegrænsede billetbeskeder
- Ubegrænsede brugere
- Ubegrænsede integrationer
- Inkluderer alle Grundlæggende funktioner +
- Amazon feedback anmodninger
- Smart filtre
- +Mere
Forretning
$350 om måneden
- Ubegrænsede billetbeskeder
- Ubegrænsede brugere
- Ubegrænsede integrationer
- Alle Standard funktioner +
- Tilpassede felter
- Dashboard tilpasning
- +Mere
Indeholder maskinoversat tekst
Alle gebyrer faktureres i USD. Tilbagevendende og brugsbaserede gebyrer faktureres hver 30. dag. Se alle prismuligheder
12 anmeldelser
The features look great on the surface but it's unclear how the automation/chat system works - so you have to setup a free trial to check that. So I authorized $350 to try everything out and nothing works. Locked out of everything in the admin panel - all the links are there but 100% of them do not work (except for the link to your gitbook manual). The support system so far is pretty awful - which is a red flag for anyone looking to purchase a good support system. Until we can actually use this, 1 star.
We currently use the Replyco App which links to our Shopify Account. It brings all messages and queries from Shopify and all our other sales channels into one easier-to-use interface.
It enables us to keep track of queries, cancellations and much more without having to worry about them getting lost in our inbox. Support is always on hand if an issue arises and the monthly cost is far less than having to employ more personnel to deal with messages etc.
I absolutely love replyco. Have been using them for almost 2 years now, their customer support team is so good. Alex basically set up the entire integration for us and it's been seamless ever since. I've also found them to be cheaper than other apps we tried before. Would definitely recommend.
We have been trading online for over 20 years and managing emails has always been a key part of our business, prior to moving over to Replyco we were managing our emails via outlook, this was becoming increasingly time consuming and inefficient. Maintaining a consistent style of messaging was also proving to be difficult as our business grew employing more people to manage the messages. We have been working with Replyco for almost 2 years now and the time savings have been considerable but perhaps more importantly than this is the fact that we have been able to improve our metrics. In terms of how fast we can respond to messages and that simple “where’s my item” type messages can be answered efficiently and quickly with improved customer satisfaction.
Alex and his team set a very high standard in customer care, and we have benefited from their hands on approach to working with us, the onboarding was simple and efficient. If your business is still in a fledging state or you have many years of experience, I would highly recommend Replyco without any reservations
We have been using ReplyCo for a few years now, since its launch pretty much, and it has massively helped us streamline our customer services side. Integration with eBay, Amazon, Linnworks and Shopify means a big reduction in time wasted to go find order details in multiple channels. Also, as important, Alex and the team are super helpful and always respond and resolve any minor issues quickly. 100% recommended.
Om denne app
Lanceret
11. oktober 2022
Sprog
Engelsk
Denne app er ikke oversat til Dansk
Kategorier
Administration af supportsager , Support – andetFungerer sammen med
Amazon, eBay, Facebook Messenger, Linnworks, Many More, TelegramUdviklet af Replyco - eCommerce Helpdesk
Om Replyco - eCommerce Helpdesk
4,3 i gennemsnitlig bedømmelse
1 års erfaring med at udvikle apps til Shopify App Store
20-22 Wenlock Road, London, BFP, N1 7GU, GB
Support
Skriv en besked1-407-588-2574
help@replyco.com