Replyco ‑ eCommerce Helpdesk

Replyco ‑ eCommerce Helpdesk

Preços
A partir de $70/mês. Avaliação gratuita disponível.
Classificação
4,3 (12)

Centralize all your customer questions in one place. Respond to them in minutes, not hours or days.

With Replyco, you can easily manage all your customer questions, from all selling and social media channels, in one intuitive inbox. What's more - all conversations come with a 360-degree customer view including order details and previous purchase history, making a job of responding to them much easier and hassle-free. Automate tasks, streamline your workflows and deliver exceptional customer support in a fraction of the time.

With Replyco, you can easily manage all your customer questions, from all selling and social media channels, in one intuitive inbox. What's more - all conversations come with a 360-degree customer view including order details and previous purchase history, making a job of responding to them much easier and hassle-free. Automate tasks, streamline your workflows and deliver exceptional customer support in a fraction of the time. mais
  • Connect to all major selling channels and social media platforms.
  • View and reply to all messages from one place.
  • Access important customer and order data when viewing a message.
  • Automate message management with auto-assign, auto-responders and more.
  • Save time with customizable email templates (canned responses).

Idiomas

inglês

Esta aplicação não está traduzida em português (Portugal)

Funciona com

Amazon, eBay, Facebook Messenger, Linnworks, Many More, Telegram

Preços

Basic

$70 / mês

  • Unlimited tickets messages
  • Unlimited users
  • Unlimited integrations
  • Industry-leading helpdesk
  • Auto-matched order deta
  • Priorities and SLA
  • +More

Avaliação gratuita de 7 dias

Standard

$140 / mês

  • Unlimited tickets messages
  • Unlimited users
  • Unlimited integrations
  • Includes all Basic features +
  • Amazon feedback requests
  • Smart filters
  • +More

Avaliação gratuita de 7 dias

Business

$350 / mês

  • Unlimited tickets messages
  • Unlimited users
  • Unlimited integrations
  • All Standard features +
  • Custom fields
  • Dashboard customisation
  • +More

Avaliação gratuita de 7 dias

Todas as taxas são faturadas em USD. As taxas recorrentes e com base na utilização são faturadas a cada 30 dias. Ver todas as opções de preços

Avaliações (12)

Avaliação geral
4,3
Pontuação por nível de classificação
  • 92% das classificações são de 5 estrelas
  • 0% das classificações são de 4 estrelas
  • 0% das classificações são de 3 estrelas
  • 0% das classificações são de 2 estrelas
  • 8% das classificações são de 1 estrelas
18 de outubro de 2022

We currently use the Replyco App which links to our Shopify Account. It brings all messages and queries from Shopify and all our other sales channels into one easier-to-use interface.
It enables us to keep track of queries, cancellations and much more without having to worry about them getting lost in our inbox. Support is always on hand if an issue arises and the monthly cost is far less than having to employ more personnel to deal with messages etc.

Thunderfix Hardware
Reino Unido
Over 2 years usando a aplicação
24 de outubro de 2022

I absolutely love replyco. Have been using them for almost 2 years now, their customer support team is so good. Alex basically set up the entire integration for us and it's been seamless ever since. I've also found them to be cheaper than other apps we tried before. Would definitely recommend.

Cheeky Zebra
Reino Unido
Over 2 years usando a aplicação
12 de outubro de 2022

We have been trading online for over 20 years and managing emails has always been a key part of our business, prior to moving over to Replyco we were managing our emails via outlook, this was becoming increasingly time consuming and inefficient. Maintaining a consistent style of messaging was also proving to be difficult as our business grew employing more people to manage the messages. We have been working with Replyco for almost 2 years now and the time savings have been considerable but perhaps more importantly than this is the fact that we have been able to improve our metrics. In terms of how fast we can respond to messages and that simple “where’s my item” type messages can be answered efficiently and quickly with improved customer satisfaction.
Alex and his team set a very high standard in customer care, and we have benefited from their hands on approach to working with us, the onboarding was simple and efficient. If your business is still in a fledging state or you have many years of experience, I would highly recommend Replyco without any reservations

Thorness.co.uk
Reino Unido
About 2 years usando a aplicação
27 de outubro de 2022

We have been using ReplyCo for a few years now, since its launch pretty much, and it has massively helped us streamline our customer services side. Integration with eBay, Amazon, Linnworks and Shopify means a big reduction in time wasted to go find order details in multiple channels. Also, as important, Alex and the team are super helpful and always respond and resolve any minor issues quickly. 100% recommended.

eZoneTrading
Reino Unido
About 2 years usando a aplicação
27 de outubro de 2022

Replyco is worth its weight in gold. It saves us so much time when compared to manually managing each channels messages. We've used it for nearly 2 years and its gone from strength to strength with regular updates and the support has always been spot on.

GadgetWear
Reino Unido
Almost 2 years usando a aplicação

Assistência

Replyco - eCommerce Helpdesk pode responder a qualquer pergunta que tenha sobre Replyco ‑ eCommerce Helpdesk.

Programador

Replyco - eCommerce Helpdesk

20-22 Wenlock Road, London, BFP, N1 7GU, GB

Recursos

Este programador não oferece assistência direta em Português (portugal).

Lançada

11 de outubro de 2022

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