Replyco ‑ eCommerce Helpdesk
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将所有的客户问题集中在一个地方。在几分钟内,而不是几小时或几天内回应他们。
通过Replyco,您可以轻松管理来自所有销售和社交媒体渠道的所有客户问题,所有这些都在一个直观的收件箱中。更重要的是 - 所有的对话都包括360度的客户视图,包括订单详情和以前的购买历史,使回应他们的工作变得更加容易和无压力。自动化任务,简化您的工作流程,并在极短的时间内提供卓越的客户支持。
- 连接到所有主要的销售渠道和社交媒体平台。
- 从一个地方查看和回复所有消息。
- 在查看消息时访问重要的客户和订单数据。
- 通过自动分配、自动回复等自动化消息管理。
- 通过可定制的电子邮件模板(预设回复)节省时间。
包含自动翻译的文本
定价
基础版
$70 /月
- 无限的票据消息
- 无限的用户
- 无限的集成
- 行业领先的帮助台
- 自动匹配的订单详情
- 优先级和服务级别协议
- +更多
7 天免费试用
标准版
$140 /月
- 无限的票据消息
- 无限的用户
- 无限的集成
- 包括所有基础功能 +
- 亚马逊反馈请求
- 智能过滤器
- +更多
7 天免费试用
商业版
$350 /月
- 无限的票据消息
- 无限的用户
- 无限的集成
- 所有标准功能 +
- 自定义字段
- 仪表板定制
- +更多
7 天免费试用
基础版
$70 /月
- 无限的票据消息
- 无限的用户
- 无限的集成
- 行业领先的帮助台
- 自动匹配的订单详情
- 优先级和服务级别协议
- +更多
7 天免费试用
标准版
$140 /月
- 无限的票据消息
- 无限的用户
- 无限的集成
- 包括所有基础功能 +
- 亚马逊反馈请求
- 智能过滤器
- +更多
7 天免费试用
商业版
$350 /月
- 无限的票据消息
- 无限的用户
- 无限的集成
- 所有标准功能 +
- 自定义字段
- 仪表板定制
- +更多
7 天免费试用
12 条评论
The features look great on the surface but it's unclear how the automation/chat system works - so you have to setup a free trial to check that. So I authorized $350 to try everything out and nothing works. Locked out of everything in the admin panel - all the links are there but 100% of them do not work (except for the link to your gitbook manual). The support system so far is pretty awful - which is a red flag for anyone looking to purchase a good support system. Until we can actually use this, 1 star.
We currently use the Replyco App which links to our Shopify Account. It brings all messages and queries from Shopify and all our other sales channels into one easier-to-use interface.
It enables us to keep track of queries, cancellations and much more without having to worry about them getting lost in our inbox. Support is always on hand if an issue arises and the monthly cost is far less than having to employ more personnel to deal with messages etc.
I absolutely love replyco. Have been using them for almost 2 years now, their customer support team is so good. Alex basically set up the entire integration for us and it's been seamless ever since. I've also found them to be cheaper than other apps we tried before. Would definitely recommend.
We have been trading online for over 20 years and managing emails has always been a key part of our business, prior to moving over to Replyco we were managing our emails via outlook, this was becoming increasingly time consuming and inefficient. Maintaining a consistent style of messaging was also proving to be difficult as our business grew employing more people to manage the messages. We have been working with Replyco for almost 2 years now and the time savings have been considerable but perhaps more importantly than this is the fact that we have been able to improve our metrics. In terms of how fast we can respond to messages and that simple “where’s my item” type messages can be answered efficiently and quickly with improved customer satisfaction.
Alex and his team set a very high standard in customer care, and we have benefited from their hands on approach to working with us, the onboarding was simple and efficient. If your business is still in a fledging state or you have many years of experience, I would highly recommend Replyco without any reservations
We have been using ReplyCo for a few years now, since its launch pretty much, and it has massively helped us streamline our customer services side. Integration with eBay, Amazon, Linnworks and Shopify means a big reduction in time wasted to go find order details in multiple channels. Also, as important, Alex and the team are super helpful and always respond and resolve any minor issues quickly. 100% recommended.