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It is great to deal with the Report Pundit team. I have had a few custom columns added (or where a column from one standard report is not available in another) and this is done immediately in real time. Great to see such a quick turnaround time and have a modification or change done in minutes... not hours or days!
Overall excellent service from Report Pundit. Thank you!
Been using this for a few months now and have no complaints none whatsoever.
The reports that I needed were not in the library. I needed specific fields like comments or tags in order to be able to find the matching order in our various Gateway's.
Each time they responded super quickly and were able to supply exactly what I needed which made my work much more faster and efficient. Now, instead of spending hours in trying to match orders based on dates or amounts, I just run my specially made report and have everything I need to reconcile my payments.
They were even able to format some information and remove extra digits that were creating issues when matching in excel.
Really happy with the service.
I recommend 100%
Great app. The customer service is amazing. They are always available to help you create or customize any kind of report you might need. I felt like the subscriber fee is high but worth it in that we get actually good reports.
Dan is the man
I worked hours (days) to find a report on Shopify that would combine payout data with order data, each transaction would have totals on one row. I wanted order date, fulfillment date, payout date for each order. I tried vlookups to combine data , but with 1000's of entries my reports took many hours to build. And easily prone to error.
Shopify customer service understood what I needed and suggested I try Report Pundit or another app. Being very familiar with Shopify's reports, Report Pundit took less than an hour to understand. I selected one of their reports and customized it. I was able to build the report I needed but was missing 2 columns and my totals were combining refund and sales (same order #). I used the chat option and Amal was able to add columns on his end.
I have now totals by order number and refund # (order #+R), Total Sales Report with the Payout Report, with fulfillment date. I can easily trace total sales by order to payout amount. We are on the accrual basis and having this report makes recording sales based on fulfillment date so easy!
The app itself is quite good - much more feature rich than Shopify's native reporting. The included support however is FANTASTIC - they are super fast and responsive at helping build your dream reports with much more detail and functionality than I could figure out on my own for some rather complex goals. Very happy to be subscribed to them.
Very recommended tool for having a great overview of your shops. Nevertheless, the best Report Pundit has, is the support. Really fast and easy solving of my needs (for example addidg a custom column that needed coding).
This is one of the best apps ever. The customer support is literally insanely good. They will help you build just about any report you can imagine which is good since shopify is so limited
A great app, easy to use, with outstanding customer support. There are a large number of prebuilt reports but the customer service team are extremely quick (Within 10 mins) at building out any custom requirements. So much easier than having to export to spreadsheets and then manipulate the data. As a business it has become an essential part of our toolkit. It's also worth noting that it is much cheaper and easier to use than any of the comparative apps!
The BEST customer service of any app we use. They are always willing to assist when we are in need of a report being modified or having an issue, which is rare that there is a problem. Highly recommend this app!