The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
On line help excellent- created reports that were exactly as required - done straight away. Has plenty of basic reports which most retailers will require in buying planning process.
Excellent customer support. They have all the most used data sources available. Not sure if the data from multiple sources can be linked in one report.
I use Report Pundit to create some custom reports. I was not able to find the fields I needed to create the report and contacted their live chat. They created my custom report for me with assistance from me on the fields I needed and were extremely prompt and helpful.
Great help from Dominic today. He made some perfect custom fields for me. I would like to be able to make custom fields too and am requesting that you make that option available for us with online tutorials.