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Installing the app and setting up Amazon Reviews was easy. Suddenly the app stopped working and had to reach out to support. James from Reputon was quick to offer help, identified we had an issue with the apps section on our store and fixed the issue by adding custom liquid to our store. Thank you!
Great app, easy to set up and use. And gives trust to my website as most of my reviews come from amazon sales
Great customer service! If you're an "Amazon Book Author" and not an "Amazon Seller" here's what I've learned about this app... It's a very useful tool, however, I cannot do exactly what I want to do with it due to restrictions on Amazon's end. Since I am an Amazon Book Author and not an Amazon Seller I am not able to post all of my reviews as a group on my home page. I can only post reviews for each product on their individual product pages. The wonderful customer service team at Reputon took the time to explain why (and responded very quickly too):
"Kindly note that we need a dedicated page from which we can pull reviews to display them on your homepage. For sellers, we retrieve reviews from their seller feedback page and import them into our app. However, for authors, Amazon does not provide a separate page listing all reviews in one place. Instead, all reviews are stored under individual product (book) pages, which is why we can only import them as product reviews."
As an Amazon Book seller I know this all to be true so it made perfect sense once explained. Thanks James! :)
Hello,
We're sorry to hear about your experience with our app.
The widget did not appear on your website because you were trying to add the seller reviews widget, but you do not have a seller feedback page link added.
However, you can add product reviews widgets to your product pages since you have matched the products with reviews in the app settings.
We will contact you soon to explain how the app works and assist you in adding the widgets.
Worked exactly as hoped, looks great on the site
The customer service is the best.
integrates easy with my store and provides customers a trusted product.
I love this app! It works wonders with my other apps. Thank you developers!
reviews don't show on shop app, also dose not show customer comments
Hello,
We’re sorry to hear you experienced issues with reviews not displaying on the website. We’ve reached out to offer assistance and are awaiting your response. We noticed you’ve uninstalled the app, but if you decide to reinstall, we’d be more than happy to help with the setup to ensure everything works seamlessly.
Looking forward to hearing from you!
Regards,
Reputon Support Team
Easy to use, and looks good on our website!
Works Exactly as I wanted it and easy to use. Thank You !